Nina Hansen

Experience

• 

  RAPP

  Jun 2012 - Oct 2012

  Marketing Communications Intern

  I have supported project managers with the design of e-mail marketing campaigns in 31 european markets in 11 languages. I have created tracking IDs in Omniture to measure the success of these campaigns, I was also responsible for the quality assurance of the campaigns and created the reports of the campaign performances.

• 

  Hammer Forum

  Sept 2013 - Jan 2014

  Marketing and Public Relations Intern

  I have designed and realised following communication concept „Engaging schools and pupils with the HAMMER FORUM" and supported activties ranging from public relations, fundraising, event management, alliance activities, and volunteer coordination. I participated in project work in Germany and Yemen and documented a medical mission in Yemen.

• 

  TRACK GmbH

  May 2015 - Aug 2015

  Trainee Client Services

  I was responsible for the adoption of E-Mail marketing campaigns for the EMEA region and the coordination of international and national service providers as well as coordinating and executing projects in time, budget and quality. I was also advising clients on optimising online marketing campaigns.

• 

  Fairpro GmbH

  Sept 2015 - Dec 2016

  Project - and Productmanager

  I was managing agile development projects and delivering them in time, scope and budget while driving strong collaboration with customers. I was also responsible for defining the product strategy and roadmap, the product planning and execution throughout the Product Lifecycle and for developing and optimising IT-processes based on ITIL best practices.

• 

  Adobe

  Jan 2017 - Jul 2021

  • Working with Adobe customers to understand their business needs and lead multi-disciplined delivery team from Adobe to design, implement and scale the solutions to drive value for the customer across the intersection of people, process and technology based on the Adobe’s Digital Experience platform• Providing strategic leadership to the customer and partner with the customer to understand their business objectives and requirements and deliver in the context of a statement of work • Accountable for successfully developing and improving service engagements• Driving transformational experience business capabilities and evangelise how those capabilities create long-term value for the organisation of the customer• Using creative problem-solving skills, including the ability to understand the impact of technical changes to address business problems• Solving complex customer challenges, including working with product teams to enhance solutions• Strong situational awareness of engagement challenges, trends, and opportunities and identify/ mitigate risks• Maintaining solid governance, communication, and change management with customer teams and internal Adobe teams • Driving continuous improvement in the ways of working focusing on business outcomes • Customer satisfaction through successful delivery of defined scope and successful realisation of key business objectives and metrics Show less • Proactively research customer needs and exercise appropriate creativity in recommending new solutions, based on the Adobe’s Digital Experience platform to fulfil those needs• Clearly understand and document customer requirements and integration points• Ability to understand the impact of technical changes, and to articulate high-level technical solutions to address business problems• Supporting project estimation process with key contributors to help define scope and prepare statements of work, including tasks, deliverables, milestones, resources, and estimated costs• Managing all day-to-day administrative activities of a given project from inception to closure • Maintaining regular communication with both the customer and internal teams, and constantly manage customer expectations (also in critical situations or through out escalations)• Achieving customer satisfaction through successful deployments of new solutions• Compiling customer requests and deployment issues, to provide a feedback channel into our core products• Working with third-party subcontractors and technology partners • Acting as the central point of contact throughout the life of the project, capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting• Interacting with and lead diverse teams throughout Adobe and communicate with client project managers, directors, and CXOs• Managing weekly resource planning and financial forecast updates• Supporting proposals and presenting offers in response to RFPs and/or RFIs Show less

  • Client Partner

    May 2019 - Jul 2021

  • Projectmanager

    Jan 2018 - Apr 2019

  • Consultant

    Jan 2017 - Dec 2017
• 

  Microsoft

  Aug 2021 - Aug 2022

  Senior Customer Success Account Manager

  I was responsible for customer success through the management of program deliveries and strong customer relationships to drive customers’ successful adoption and productive use of Microsoft’s cloud technologies.

• 

  Adobe

  Aug 2022 - now

  I am responsible for leading a team of highly motivated and exceptional Customer Success Managers in the industry-led customer segment to orchestrate the post-sales customer experience at Adobe, driving adoption and value realisation for our customers. I am responsible for leading a team of highly motivated and exceptional Customer Success Managers in the industry-led customer segment to orchestrate the post-sales customer experience at Adobe, driving adoption and value realisation for our customers.

  • Senior Manager, Customer Success DX, Central Europe

    Feb 2025 - now

  • Manager, Customer Success DX, Central Europe

    Aug 2022 - Feb 2025