Nikhil Aggarwal

Experience

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  AdmitKard

  Sept 2019 - Aug 2021

  Process Expert

  Handled customer concerns and escalated major issues to supervisor. Collaborated with team members to achieve target results.Conversion of Leads.Actively listened to customers to fully understand requests and address concerns. Customer SupportOverseas Education Counselling Shortlisting of the Schools. Product Ownership

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  ApplyBoard

  Aug 2021 - Oct 2022

  Document Specialist

  •Reviewing student documents to ensure student eligibility for consideration across diverse educational backgrounds•Working with the partnership schools and recruiters to resolve application issues and submit quality applications on behalf of the students•Working across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes•Empathetically communicating application outcomes to our students, whether positive or negative•Assisting applicants with program inquiries and requirements•Providing an advisement to students on alternative program options that meet their interests and educational backgrounds•Communicating with the partner school to cultivate positive relationships and clarify application processing ambiguities•Ensured application processes are regularly updated to ensure the precision of process detail Show less

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  MetaApply

  Oct 2022 - Jun 2023

  Admissions Officer

   Supporting and co-operating with the wider admission team to ensure the provision of an effective and efficientadmissions service for GBS. Contributing a vital service to support GBS in meeting its targets for recruitment across all programs. Managing time effectively, prioritizing work to meet demands and recruitment deadlines. and to maintainaccurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevantsystems. Ensuring accurate input of applicant-related data and correction of applicant exception reports usingthe student management information system; in preparation of statistical returns (such as HESA). Carrying out initial checks on applications for a portfolio of courses (including but not limited to minimum entryrequirements, criminal convictions, multiple application identification, and immigration checks). Supporting the wider admissions team with daily reporting and reconciliation of applications received,identifying data quality issues with the ability to investigate these and resolve irregularities. Working with the Recruitment team and international office teams to review innovative approaches toconversion. Following up with a pipeline of assigned applicants throughout the customer journey to ensure their questionsare answered, progress to enrolment remains on track and applicant dropout is minimized. Facilitating the admissions process while ensuring a connected and seamless approach to the service forapplicants across the admissions service. Using of various systems/databases, and dataflows, with data analysis, interrogation and reconciliation. Communicating with the clients and students to review the initial implementation with them and make requiredchanges Supporting clients over the phone and email by answering their questions and offering assistance Show less

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  GBS

  Oct 2022 - Jun 2023

  Admissions Officer

   Supporting and co-operating with the wider admission team to ensure the provision of an effective and efficientadmissions service for GBS. Contributing a vital service to support GBS in meeting its targets for recruitment across all programs. Managing time effectively, prioritizing work to meet demands and recruitment deadlines. and to maintainaccurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevantsystems. Ensuring accurate input of applicant-related data and correction of applicant exception reports usingthe student management information system; in preparation of statistical returns (such as HESA). Carrying out initial checks on applications for a portfolio of courses (including but not limited to minimum entryrequirements, criminal convictions, multiple application identification, and immigration checks). Supporting the wider admissions team with daily reporting and reconciliation of applications received,identifying data quality issues with the ability to investigate these and resolve irregularities. Working with the Recruitment team and international office teams to review innovative approaches toconversion. Following up with a pipeline of assigned applicants throughout the customer journey to ensure their questionsare answered, progress to enrolment remains on track and applicant dropout is minimized. Facilitating the admissions process while ensuring a connected and seamless approach to the service forapplicants across the admissions service. Using of various systems/databases, and dataflows, with data analysis, interrogation and reconciliation. Supporting clients over the phone and email by answering their questions and offering assistance. Gathering applicants and Client’s requirements for future releases of the product and analysis. Communicating with the clients and students to review the initial implementation with them and make requiredchange Show less

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  University of Victoria

  Jun 2023 - Mar 2024

  Senior Student Advisor

  Processing student applications including assessment and offer letters accurately and in a timely manner maximizing the conversion of enquiries into applications and enrolments.Responding professionally, accurately and in a timely manner to enquiries regarding courses and admission requirements to internal and external customers as well as providing administrative support to staff when required.Maintaining accurate student data in student database and ensuring database processes relating to admissions procedures are adhered to.Developing and delivering presentations and regularly undertakes group and one-on-one advising, in person or via online channels.Assisting with recruitment and promotional events and activities. Evaluating and reporting on outcomes and success.Assigning the Leads to the Team.Handling Escalations and doing B2B Sales.Conducting Credibility Interviews of the Applicants.Report GeneratingCarrying out initial checks on applications for a portfolio of courses (including but not limited to minimum entry requirements, criminal convictions, multiple application identification, and immigration checks). Show less

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  RMIT University

  Feb 2024 - now

  PSM

  Pre-Screening all applications for priority audiences and subsequent release to Admissions Team for assessment, maintaining a high level of quality and customer satisfaction resulting in a smooth application experience.Handling Escalations and Managing Admissions of University.Engaging in proactive meaningful inbound and outbound conversations with prospective students and Agents to keep them informed and supported through their application with the ultimate goal to maximizing conversion.Gathering and providing meaningful insights on prospective student audiences to help shape and inform and impact the quality of the future student experienceEnsuring detailed and quality lead capture through conversations withstudents and Agents in order to maintain a detail record of interactions with customers.Developing effective cross-functional working relationships with internal and external stakeholders to ensure delivery of a best-in-class applicant experience.Meeting and exceeding individual and team KPIs to contribute to overall University student recruitment targets.Assisting and contributing when required across activities within the greater university community to support the broader team in reaching recruitment targets and general support across the recruitment teams. Show less