Drew Marcum

Experience

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  Missouri State University

  Jun 2008 - now

  The Distributed User Support Specialist is based in a college or department and supports computer workstations and other technology in offices, labs, and classrooms. The Distributed User Support Specialist may be responsible for scheduling student workers during the periods the labs are open and selecting, training, and supervising student lab assistants. The Distributed Support Specialist installs, maintains, and resolves problems with computers, software, and other equipment in labs, classrooms, and offices, helps to plan technology purchases for the college or department, prepares specifications and configurations for new equipment, prepares documentation relating to hardware and software, assists in installing and maintaining servers, and tracks software licensure renewals and warranty use. Show less The Centralized User Support Specialist assists in the operation of the open-access computer labs and the provision of microcomputer support throughout the University. Duties routinely include: supervision of the student workforce within Computer Services, identifying and resolving problems with microcomputers, workstations, laptops, peripherals, network servers, etc., consulting with faculty, staff, and students on technology-related purchases, performing hardware and software installations and upgrades, maintaining effective day-to-day operation of computer labs and serves as primary technical contact for various campus constituencies. Show less

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  Missouri Department of Conservation

  Jan 2015 - Dec 2018

  Protection Volunteer