Ivy Lee

Ivy Lee

GoMo Technical Support Agent

Followers of Ivy Lee229 followers
location of Ivy LeeLimerick, County Limerick, Ireland

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  • Timeline

  • About me

    Cloud Software Engineer @ Siemens EDA

  • Education

    • Technological University of the Shannon

      2019 - 2023
      Bachelor of Science - BS Software Development First Class Honours (1.1)

      FYP: Assessing the Security of SMS One-Time Passwords as a Method of Two-Factor Authentication

  • Experience

    • Eir Ireland

      Nov 2019 - Jul 2021
      GoMo Technical Support Agent

      Customer support representative operating webchat and emails, but was given specific responsibility of social media interactions:- Operated webchats for customer contact, where we speak to customers in real-time.- Responded to emails in a timely manner, ensuring queries are answered and any issues are troubleshooted.- In charge of social media private messages as well as public replies on social media posts made by PR.- Achieved daily KPI target of 100 customer contacts a day, often surpassing this to complete 200+ contacts Show less

    • Unijobs DAC

      Oct 2021 - Dec 2021
      LSU Tutor

      Tutored in 1st and 2nd year IT modules - mostly Data Structures & Algorithms

    • Intel Corporation

      Mar 2022 - Aug 2022
      Software Engineer Intern

      Member of winning team for STEM Challenge 2022 - the theme this year was 'Green Intel' which was aimed towards sustainability and eco-friendliness. Our team was given e-commerce as the area of improvement. Our idea for this was QR codes which would be printed on finished goods, which will redirect the user to our webpage which gives product info as well as disposal instructions. The goal of this was to inform and educate the general population on how to reduce, reuse and recycle in order to reduce waste in the e-commerce space.Part of the DPDK team, which deals with fast packet processing. As part of this team I completed a project that dealt with routing packets in a loopback fashion. This involved using a packet generator, two NICs, and the basicfwd.c sample app in the DPDK codebase. This was written in C, which was not taught during my time in college. DTS (DPDK Test Suite) - created a patch to amend documentation for clarity and mistakes Show less

    • Unijobs DAC

      Sept 2022 - Apr 2023
      LSU Tutor
    • Bustec

      Aug 2023 - Mar 2024
      Junior Software Engineer

      - Created a device driver (for internal use) for a programmable high-voltage power supply- Implemented an updated calibration procedure for high-voltage analog-to-digital converters- Extended existing internal device drivers to add support for more functionality- Streamlined deployment of Qt applications to ensure that all DLLs were packaged with the release executable- Maintenance and upgrade of older existing projects, e.g. 32-bit builds to 64-bit

    • Siemens EDA (Siemens Digital Industries Software)

      Apr 2024 - now
      Cloud Software Engineer

      Enabling EDA tools to run effectively in the cloud!

  • Licenses & Certifications