Ivy Lee

Experience

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  Eir Ireland

  Nov 2019 - Jul 2021

  GoMo Technical Support Agent

  Customer support representative operating webchat and emails, but was given specific responsibility of social media interactions:- Operated webchats for customer contact, where we speak to customers in real-time.- Responded to emails in a timely manner, ensuring queries are answered and any issues are troubleshooted.- In charge of social media private messages as well as public replies on social media posts made by PR.- Achieved daily KPI target of 100 customer contacts a day, often surpassing this to complete 200+ contacts Show less

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  Unijobs DAC

  Oct 2021 - Dec 2021

  LSU Tutor

  Tutored in 1st and 2nd year IT modules - mostly Data Structures & Algorithms

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  Intel Corporation

  Mar 2022 - Aug 2022

  Software Engineer Intern

  Member of winning team for STEM Challenge 2022 - the theme this year was 'Green Intel' which was aimed towards sustainability and eco-friendliness. Our team was given e-commerce as the area of improvement. Our idea for this was QR codes which would be printed on finished goods, which will redirect the user to our webpage which gives product info as well as disposal instructions. The goal of this was to inform and educate the general population on how to reduce, reuse and recycle in order to reduce waste in the e-commerce space.Part of the DPDK team, which deals with fast packet processing. As part of this team I completed a project that dealt with routing packets in a loopback fashion. This involved using a packet generator, two NICs, and the basicfwd.c sample app in the DPDK codebase. This was written in C, which was not taught during my time in college. DTS (DPDK Test Suite) - created a patch to amend documentation for clarity and mistakes Show less

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  Unijobs DAC

  Sept 2022 - Apr 2023

  LSU Tutor
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  Bustec

  Aug 2023 - Mar 2024

  Junior Software Engineer

  - Created a device driver (for internal use) for a programmable high-voltage power supply- Implemented an updated calibration procedure for high-voltage analog-to-digital converters- Extended existing internal device drivers to add support for more functionality- Streamlined deployment of Qt applications to ensure that all DLLs were packaged with the release executable- Maintenance and upgrade of older existing projects, e.g. 32-bit builds to 64-bit

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  Siemens EDA (Siemens Digital Industries Software)

  Apr 2024 - now

  Cloud Software Engineer

  Enabling EDA tools to run effectively in the cloud!