Experience

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  Codere méxico

  Jan 2012 - Jul 2015

  Junior operations manager

  - Drove an average daily income of USD 130K by overseeing sales processes and implementing effective business planning for the operations of 20 casinos.- Expanded the customer base by 25% and achieved an 84% CSAT through hands-on management and market research to identify customers' pain points.- Fostered a customer-oriented attitude in 270 employees, resulting in a 34% performance increase, utilizing sales management techniques to develop skills.- Expanded content portfolio by 12% through successful negotiations of partnerships with external brands and third-party vendors. Show less

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  Instituto mexicano del seguro social

  Aug 2015 - Feb 2021

  - Supervised vendors' finance budgeting, driving operational savings of 22%, ensuring time, quality, and compliance, and streamlining contracting processes.- Oversaw accounting and finance functions, including budgeting and forecasting, to optimize resource allocation and expense management.- Forged strategic partnerships with private sector leaders to drive business planning and new business development.- Conducted market research and executed targeted outreach campaigns, resulting in a 35% increase in user acquisition and market penetration. Show less - Developed robust partnerships with critical external stakeholders, successfully initiating and executing various nationwide programs, projects, and initiatives.- Nurtured the growth of key accounts by conducting periodic account reviews and identifying opportunities for contract renewals and expansions.- Streamlined execution time and achieved an annual expansion of 15-20% coverage through proficient strategic planning and comprehensive market research.- Performed data analysis to identify trends and opportunities, and developed actionable insights and strategies to effectively address them. Show less

  • Commercial Relationship Supervisor

    Aug 2018 - Feb 2021

  • Engagement Program Supervisor

    Aug 2015 - Jul 2018
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  Cidecap firm (saas solutions and b2b management consulting on organizational development)

  Apr 2021 - Jun 2023

  Strategic partnerships development manager

  - Drive business growth and solution selling across different LATAM markets through strategic development and effective sales management techniques.- Manage key accounts, identifying growth opportunities and contract renewals, resulting in a 93% retention rate and a 91% CSAT.- Execute the sales process, from prospecting to closing, resulting in a 37% increase in the customer base, increasing customer loyalty and repeat business.- Conduct market research and develop an Ideal Customer Profile to drive targeted business planning and new product development initiatives.- Work cross-functionally to enhance sales collateral and provide new customer success stories and references, resulting in a 21% increase in brand awareness.- Foster a customer-oriented attitude in 5 direct reports through effective leadership to drive performance excellence, achieving a 21% increase in sales revenue. Show less

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  Clearview

  Jun 2023 - now

  • Head of Operations

    Jul 2024 - now

  • Sales Manager

    Jun 2023 - Jul 2024
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  Clearview payments

  Jan 2024 - now

  National manager