Experience

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  American international group

  Nov 2008 - Dec 2008

  Data processing and validating operator

  Inputting, validating and processing data.

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  Cgs

  Feb 2011 - Sept 2011

  Customer service agent

  Speaking with American customers in order to resolve issues that they might have, finding resolutions according to procedures, although more often than not it is required to think outside the box to assist the person in need. Working under pressure to solve cases in the shortest time possible. Constantly learning new procedures and applying them on a daily basis. Handle and resolve customer complaints. Manage customer accounts. Offering customer support using different software applications. Record details of actions taken. Use multiple systems at the same time. Respond promptly to customer inquiries. Show less

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  Capita

  Jun 2012 - Sept 2012

  Customer advisor expert

  I had front desk responsibilities which included assisting customers with their request, in-depth analysis of a situation and solving matters on a reactive basis according to procedures and regulations. I worked in collaboration with other departments in order to ensure that the proper resolution was given in a timely manner. The research used to ensure the quality of the information was done on internet based databases and web 2.0 applications, which were also used as support platforms for future feedback. Amongst other, providing support to the members of the team became part of the daily job responsibilities. Show less

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  Omv petrom global solutions srl

  Nov 2012 - now

  1. Global responsibility on Performance Management, for all Global Solutions Business Units 2. Key contact for Global Solutions General management Vienna and Bucharest for KPI related topics3. Implementation and continuous monitoring of strategic KPIs, in line with Business strategy4. Cost savings due to comprehensive mapping of the performance system (KPIs) to strategic decisions which are KPI based5. Responsible to ensure globally the effective KPI Management and Global Solutions Dashboard, Continuous Service Improvement deriving from KPIs, implementation of customer surveys as well as implementation, reporting and follow up, from a technical (IT automation), content wise and strategic point of view of the defined KPIs.6. Responsible for automating tasks using existing tools: SAP Business Objects. SQL, MS Suite7. Project management of performance and strategic projects. 8. Innovation management officer responsible with innovation within the shared service center of the OMV group Show less

  • Analytics & BI Department Manager

    Aug 2019 - now

  • Data Analytics Expert

    Jan 2018 - Aug 2019

  • Performance and Change Management Expert

    Feb 2016 - Jan 2018

  • IT Quality Management Specialist

    Nov 2012 - Feb 2016