Amanda Rackley

Experience

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  NetShift

  Jan 2002 - Jan 2002

  Administrator

  Providing administrative support for marketing and sales departments.Ordering and stock control of stationery items.Responsibilities included issuing software licences and allocating customer keys and maintaining accurate records on company data-base of these transactions.Additional duties included general reception work, managing the post In and Out, processing invoices and arranging meeting and conferences.

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  A Quote

  Jan 2003 - Jan 2005

  Insurance Advisor

  Acting as intermediary between client and principal for a fast developing Insurance Broker.Collecting premiums and ensuring the timely handling and issue of policy documentation.From proposal through to renewal advising clients on all matters relating to their policy, including comparing the market to make sure correct and most competitive rate of cover was in place.Processing mid-term adjustments, amending client records and updating material facts as necessary.At all times operating within the strict guidelines of the FSA. Show less

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  Office Depot

  Jan 2007 - Jan 2011

  Account Executive

  Maintaining major accounts such as MoD, Met Police, LSC, Cabinet Office and FCO, resolving complex account queries to a high level of customer satisfaction.Consistently exceeding targets by negotiating discounts, up-selling and order building. Building strong relations with main contacts, including attending road shows and customer visits. Selected by Customer Service Manager to Chair a Call Quality Group aimed at improving quality of service in the department through presentations, workshops, bulletins and ‘Buzz' sessions.Training and mentoring new starters including side by side coaching and call monitoring. Show less

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  Great Guns Marketing

  Jan 2012 - Nov 2013

  Project Lead

  Responsible for the day to day running of projects under my lead, overseeing operational procedures and ensuring timely and accurate completion of activities by all telemarketers assigned to the campaign. Defined and implemented project tasks to be delivered against the client brief and enable successful project delivery; keeping my team equally well briefed and equipped to carry out expected activities competently.Escalated any issues to Senior Managers, feeding back progress, success and suggestions to ensure completion of a successful campaign and a high standard of delivery. Show less

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  Aetorius Marketing Limited

  Nov 2013 - Jul 2014

  Business Development and Project Lead

  As part of a small but fast-growing, integrated marketing start-up specialising in B2B telemarketing and lead generation I enjoyed being involved in many aspects of the company from business development and marketing through to project management and delivery.Implementing new business ideas and nurturing internal opportunities for sales, as well as managing existing relationships with clients and delivering their campaigns to the highest standard of success was all part of the fun.

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  Whiteoaks

  Aug 2014 - Nov 2016

  Consultant

  Established in-house telemarketing and lead generation for UK top 5 B2B/tech specialist PR consultancy, Whiteoaks. Worked with Head of Business Development and CEO to help develop a more sales-focussed new business team with great success and many client wins!

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  Open Doors Marketing Ltd

  Aug 2014 - now

  Director

  Working with our clients to increase their sales we create opportunities to pitch and engage your top-tier and sweet-spot markets, generating a rich pipeline of targeted leads.We also deliver bespoke sales training empowering your teams to be confident, influential and effective communicators. What we do:- Appointment Setting- Lead Generation- Pipeline Creation and Management - Prospect Profiling- Data Cleaning & Targeted Data Builds- Event Booking- Surveys & Follow Up- B2B Sales Training- Social Media Show less

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  Contractors Marketing Services Ltd (CMS)

  Jan 2017 - now

  Business Development Manager