Aaron Martindell

Aaron martindell

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location of Aaron MartindellAlbuquerque, New Mexico, United States
Phone number of Aaron Martindell+91 xxxx xxxxx
Followers of Aaron Martindell67 followers
  • Timeline

    Jan 2003 - Jan 2004

    Desktop Support Technician

    Apex Computer Systems, Inc.
    Jan 2004 - Jan 2009

    IT Business Analyst

    Gap Inc.
    Jan 2009 - Jan 2014

    Senior End User Support Technician

    Fidelity Investments
    Current Company
    Jan 2015 - now

    End User Support Technician

    Fidelity Investments
    Albuquerque, New Mexico Area
  • About me

    Fidelity Investments End User Support Technician

  • Education

    • National american university

      2001 - 2005
      Bachelor of science - bs information technology
  • Experience

    • Apex computer systems, inc.

      Jan 2003 - Jan 2004
      Desktop support technician

      Primary breakfix technician at Gap Inc. Corporate Shared Services Center, responsible for fixing printers, laptops and desktops as well as troubleshooting Microsoft Windows and office issues as well as in house software.

    • Gap inc.

      Jan 2004 - Jan 2009
      It business analyst

      Provided technical support for critical financial applications and transactions, resulting in substantial cost avoidance and increased productivity for Gap Inc. financial operations world wide.

    • Fidelity investments

      Jan 2009 - Jan 2014
      Senior end user support technician

      Administered senior level operational support for all onsite IT infrastructure, including network equipment, telecom, virtual devices, multi-media as well as desktops, laptops, virtual devices and software.

    • Fidelity investments

      Jan 2015 - now

      Operated under ITIL framework as lead technician onsite for large financial firm.Supported large call center remotely and in person.Provided 24/7/365 on-call support for Level 1 switches, servers and AV equipment.Reduced costs by fixing existing equipment, meeting ticket SLA.Reduced risk by focusing on security and ITIL framework. Acting as a liaison between Fidelity Investments and software suppliers, I saved the company over $500,000 by reducing audit risk, enforcing software compliance, and negotiating software maintenance renewals and contracts.

      • End User Support Technician

        Apr 2018 - now
      • SENIOR SPECIALIST - SOFTWARE ASSET MANAGEMENT

        Jan 2015 - Apr 2018
  • Licenses & Certifications

    • A+ certification

      Comptia