
Timeline
About me
Customer Service manager EMEA at GBS Riga allnex
Education

Riga aviation university
1991 - 1996Master computer science
Latvijas universitate
1998 - 1999Bachelor economics
Experience

Saules laiks insurance company
Apr 1998 - Dec 2000Head of the accounting and statistics departmentProject “Foundation of accounting and statistics department”- department foundation- resource planning, time management, tasks specifications- business processes analysis and database optimization- department archive policy development and maintenance- statistical reports development, system analysis for IT department

Hessische zentrale für datenverarbeitung
Mar 2002 - Mar 2005Sap technical consultantProject “Neue Verwaltungssteuerung" Implementation, maintenance and support of SAP systems- system and performance monitoring, troubleshooting, 2nd Level Support- database administration, monitoring, archiving- systems installations, client copies, upgrades- software logistics, support packages installation- user administration and CUASAP-Basis group lead (3 persons)- group supervision and coordination, time management- resource planning and task specification Show less

Siemens, latvia
Apr 2004 - Jul 2009Sap technical/bi consultantProject “State budget planning and execution control management system for Ministry of Finance and State Treasury of Republic of Latvia” implementation and extension, SAP Netweaver 2004s;SAP Technical Consultant as member of foreign branch teamSAP R/3 Basis Team (ORS SIS), Siemens, Finland; - SAP systems architecture development- SAP systems installation and maintenance, 2nd Level Support- software logistics and support packages installation- user administration and CUASAP BI Junior Consultant- business process and customer requirements analysis - specifications development and project quality control- BW system configuration and customizing- data warehousing, interfaces, extractors, infocubes- master data maintenance- authorization policy development and maintenance- BEx reports development- project documentation and customer trainingQuality Assurance Manager Project (5 persons):- consistency check and control of development quality in accordance with - customer requirements, specifications and blueprint- functional testing management and error correction process management Show less

Db systel gmbh
Apr 2010 - Aug 2011Sap basis expert
Sia statoil fuel & retail latvia
Mar 2012 - Dec 2013Customer service manager
Evry
Jan 2014 - Mar 2019Operations manager - department manager
Allnex
Sept 2019 - nowCustomer service manager emeaSSC/GBS, leadership team member
Licenses & Certifications
- View certificate

The hackett institute's advanced diploma gbs professionals program certificate
The hackett instituteApr 2022 
Itil 2011 foundation
Jul 2014
Mcse
MicrosoftJun 2002- View certificate

Advanced diploma in gbs
The hackett group inc.Apr 2022 - View certificate

Diploma in global business services (dgbs), certified gbs proffesionals
The hackett groupSept 2018 
Sap techical consultant (unix.oracle)
SapJun 2003
Deutsch c1
Goethe institutJan 2012- View certificate

Development of customer service department
LabaJan 2021
Languages
- noNorwegian
- enEnglish
- geGerman
- laLatvian
- ruRussian
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