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Erika Mezmale

Erika Mezmale

Head of the Accounting and Statistics Department

Followers of Erika Mezmale616 followers
location of Erika MezmaleLatvia

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  • Timeline

  • About me

    Customer Service manager EMEA at GBS Riga allnex

  • Education

    • Riga Aviation University

      1991 - 1996
      Master Computer Science

    • Latvijas Universitate

      1998 - 1999
      Bachelor Economics

  • Experience

    • Saules Laiks Insurance Company

      Apr 1998 - Dec 2000
      Head of the Accounting and Statistics Department

      Project “Foundation of accounting and statistics department”- department foundation- resource planning, time management, tasks specifications- business processes analysis and database optimization- department archive policy development and maintenance- statistical reports development, system analysis for IT department

    • Hessische Zentrale für Datenverarbeitung

      Mar 2002 - Mar 2005
      SAP Technical Consultant

      Project “Neue Verwaltungssteuerung" Implementation, maintenance and support of SAP systems- system and performance monitoring, troubleshooting, 2nd Level Support- database administration, monitoring, archiving- systems installations, client copies, upgrades- software logistics, support packages installation- user administration and CUASAP-Basis group lead (3 persons)- group supervision and coordination, time management- resource planning and task specification Show less

    • Siemens, Latvia

      Apr 2004 - Jul 2009
      SAP Technical/BI Consultant

      Project “State budget planning and execution control management system for Ministry of Finance and State Treasury of Republic of Latvia” implementation and extension, SAP Netweaver 2004s;SAP Technical Consultant as member of foreign branch teamSAP R/3 Basis Team (ORS SIS), Siemens, Finland; - SAP systems architecture development- SAP systems installation and maintenance, 2nd Level Support- software logistics and support packages installation- user administration and CUASAP BI Junior Consultant- business process and customer requirements analysis - specifications development and project quality control- BW system configuration and customizing- data warehousing, interfaces, extractors, infocubes- master data maintenance- authorization policy development and maintenance- BEx reports development- project documentation and customer trainingQuality Assurance Manager Project (5 persons):- consistency check and control of development quality in accordance with - customer requirements, specifications and blueprint- functional testing management and error correction process management Show less

    • DB Systel GmbH

      Apr 2010 - Aug 2011
      SAP Basis Expert

    • SIA Statoil Fuel & Retail Latvia

      Mar 2012 - Dec 2013
      Customer Service Manager

    • EVRY

      Jan 2014 - Mar 2019
      Operations Manager - department manager

    • Allnex

      Sept 2019 - now
      Customer Service manager EMEA

      SSC/GBS, leadership team member

  • Licenses & Certifications

    • The Hackett Institute's Advanced Diploma GBS Professionals Program Certificate

      The Hackett Institute
      Apr 2022
      View certificate certificate

    • ITIL 2011 Foundation

      Jul 2014

    • MCSE

      Microsoft
      Jun 2002

    • Advanced Diploma in GBS

      The Hackett Group Inc.
      Apr 2022
      View certificate certificate

    • Diploma in Global Business Services (DGBS), Certified GBS Proffesionals

      The Hackett Group
      Sept 2018
      View certificate certificate

    • SAP Techical Consultant (Unix.Oracle)

      SAP
      Jun 2003

    • Deutsch C1

      Goethe Institut
      Jan 2012

    • Development of Customer Service department

      Laba
      Jan 2021
      View certificate certificate