Erika Mezmale

Erika mezmale

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location of Erika MezmaleLatvia
Phone number of Erika Mezmale+91 xxxx xxxxx
Followers of Erika Mezmale616 followers
  • Timeline

    Apr 1998 - Dec 2000

    Head of the Accounting and Statistics Department

    Saules Laiks Insurance Company
    Mar 2002 - Mar 2005

    SAP Technical Consultant

    Hessische Zentrale für Datenverarbeitung
    Apr 2004 - Jul 2009

    SAP Technical/BI Consultant

    Siemens, Latvia
    Apr 2010 - Aug 2011

    SAP Basis Expert

    DB Systel GmbH
    Mar 2012 - Dec 2013

    Customer Service Manager

    SIA Statoil Fuel & Retail Latvia
    Jan 2014 - Mar 2019

    Operations Manager - department manager

    EVRY
    Current Company
    Sept 2019 - now

    Customer Service manager EMEA

    allnex
  • About me

    Customer Service manager EMEA at GBS Riga allnex

  • Education

    • Riga aviation university

      1991 - 1996
      Master computer science
    • Latvijas universitate

      1998 - 1999
      Bachelor economics
  • Experience

    • Saules laiks insurance company

      Apr 1998 - Dec 2000
      Head of the accounting and statistics department

      Project “Foundation of accounting and statistics department”- department foundation- resource planning, time management, tasks specifications- business processes analysis and database optimization- department archive policy development and maintenance- statistical reports development, system analysis for IT department

    • Hessische zentrale für datenverarbeitung

      Mar 2002 - Mar 2005
      Sap technical consultant

      Project “Neue Verwaltungssteuerung" Implementation, maintenance and support of SAP systems- system and performance monitoring, troubleshooting, 2nd Level Support- database administration, monitoring, archiving- systems installations, client copies, upgrades- software logistics, support packages installation- user administration and CUASAP-Basis group lead (3 persons)- group supervision and coordination, time management- resource planning and task specification Show less

    • Siemens, latvia

      Apr 2004 - Jul 2009
      Sap technical/bi consultant

      Project “State budget planning and execution control management system for Ministry of Finance and State Treasury of Republic of Latvia” implementation and extension, SAP Netweaver 2004s;SAP Technical Consultant as member of foreign branch teamSAP R/3 Basis Team (ORS SIS), Siemens, Finland; - SAP systems architecture development- SAP systems installation and maintenance, 2nd Level Support- software logistics and support packages installation- user administration and CUASAP BI Junior Consultant- business process and customer requirements analysis - specifications development and project quality control- BW system configuration and customizing- data warehousing, interfaces, extractors, infocubes- master data maintenance- authorization policy development and maintenance- BEx reports development- project documentation and customer trainingQuality Assurance Manager Project (5 persons):- consistency check and control of development quality in accordance with - customer requirements, specifications and blueprint- functional testing management and error correction process management Show less

    • Db systel gmbh

      Apr 2010 - Aug 2011
      Sap basis expert
    • Sia statoil fuel & retail latvia

      Mar 2012 - Dec 2013
      Customer service manager
    • Evry

      Jan 2014 - Mar 2019
      Operations manager - department manager
    • Allnex

      Sept 2019 - now
      Customer service manager emea

      SSC/GBS, leadership team member

  • Licenses & Certifications

    • The hackett institute's advanced diploma gbs professionals program certificate

      The hackett institute
      Apr 2022
      View certificate certificate
    • Itil 2011 foundation

      Jul 2014
    • Mcse

      Microsoft
      Jun 2002
    • Advanced diploma in gbs

      The hackett group inc.
      Apr 2022
      View certificate certificate
    • Diploma in global business services (dgbs), certified gbs proffesionals

      The hackett group
      Sept 2018
      View certificate certificate
    • Sap techical consultant (unix.oracle)

      Sap
      Jun 2003
    • Deutsch c1

      Goethe institut
      Jan 2012
    • Development of customer service department

      Laba
      Jan 2021
      View certificate certificate