
Darwin Sxander
Content Writer and Crew

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About me
Consumer and Website Experience for KitchenAid | Digital and Brand Marketing
Education

Canon EMEA - Student Development Programme
2020 - 2020PhotographyActivities and Societies: Photo sequencing Photo selection Writing narrative for the photostory Chosen as one out of (approximately) 250 students around EMEA (Europe, Middle East, and Africa) for the Canon Mentorship Programme, as a part of an annual international photojournalism event Visa Pour L'image in Perpignan. Mentored by Bieke Depoorter from Magnum Photos, reviewed by Sarah Leen, former Director of Photography at National Geographic. The project can be seen at https://www.darwinsxander.com/forgetmenot

Vrije Universiteit Brussel
2020 - 2021Master of Arts - MA Digital Communication Leadership - Policy and Innovation in EuropeSubjects:- Strategic Marketing- Internet Economics and Entrepreneurship- Journalism in Europe- European Media Market- Users and Innovation in Digital Media- Data, Privacy, and Society- Critical Issues in Media Economics- European Media and Communication Policies- Digital Methods and Innovation- Media Literacy and Digital Inclusion

Universität Salzburg
2019 - 2021Master of Arts - MA Digital Communication LeadershipThe Master in Digital Communication Leadership (DCLead) is a prestigious Erasmus Mundus Joint Master Degree (EMJMD), co-founded by the European Union and organised by four European Universities.The Master approaches the vast and recent field of digital communication from an interdisciplinary and international point of view bringing together advanced academic discussion with practical knowledge and skills. The programme promotes a non-techno-deterministic, social and ethical reflection… Show more The Master in Digital Communication Leadership (DCLead) is a prestigious Erasmus Mundus Joint Master Degree (EMJMD), co-founded by the European Union and organised by four European Universities.The Master approaches the vast and recent field of digital communication from an interdisciplinary and international point of view bringing together advanced academic discussion with practical knowledge and skills. The programme promotes a non-techno-deterministic, social and ethical reflection on digital communication for future leaders of the field.www.dclead.eu Show less

University of California, Los Angeles
2021 - 2021Master of Arts - MA Digital Communication LeadershipVisiting Graduate Researcher as the part of Digital Communication Leadership Master's Degree curriculum.Subject:- Global Media and Information- Information Seeking Behavior

London School Of Public Relations - Jakarta
2010 - 2014Bachelor's Degree Advertising GPA 3.73Activities and Societies: LSPR Public Speaking Club L4C (Climate Change Club) Advertising Society
Experience

Groovy Event Organizer
Feb 2011 - Dec 2012Content Writer and Crew1. Planning and writing weekly content for Groovy EO blog, as their main online marketing tools;2. Assisting team in managing and conducting events as well.

Story Video Indonesia
Oct 2012 - Feb 2014Account Executive
Self-employed Copywriter
Jan 2013 - Jan 2022Freelance E-commerce and Communication ConsultantI have interdisciplinary experience in developing communication and e-commerce plans for local and multinational brands as a communication practitioner. As a consultant, I have proven abilities in:1. Planning e-commerce and promotion strategy to increase and forecasting sales2. Developing (digital) communication plan across social media platforms according to the budget3. Negotiation with digital marketplace for further collaboration4. Creating and writing copy for brand concept, company profile, social media, and article5. Developing storyboard and storyline for advertisementNotable clients:1. Fipper Indonesia (fashion)2. Jikaa Bali3. Getaway! Magazine4. Mooi baby clothesAchievement:1. Boosting Fipper's e-commerce revenue on fashion segment by 300% within 2 months after onboarding.2. Boosting Mooi's e-commerce revenue on fashion baby segment by more than 600% within 4 months. Show less

Energy BBDO
Oct 2013 - Jan 2014Intern Copywriter
Dentsu indonesia
Jan 2014 - May 2014Handling advertisement for Semen Merah Putih and Panasonic, usually comes in a tight schedule. It's a good challenge for a newcomer like me to work under pressure, faster with a good creative output. Get involved in pitching team under directions of Toni Freiza and Lian. Create brand development and advising creative concepts for:1. Semen Merah Putih2. Panasonic3. Yamaha4. Bank BTN
Freelance Jr. Copywriter
Apr 2014 - May 2014Intern Copywriter
Jan 2014 - Apr 2014

PT. Dentsu Strat
Nov 2014 - Aug 2016Copywriter1. Developing creative concept, communication strategy, and engaging campaign for brands;2. Writing, editing, and proofreading copy for ATL, BTL and online media in Bahasa Indonesia and English;3. Handling 4 key accounts simultaneously;4. Supervising TVC and radio recording process to ensure its quality;5. Managing team workflow;6. Participating in business pitch;7. Assisting director in creating presentation deck;8. Presenting ideas to client.Clients:Honda® Brio Honda® BladeHonda® BeATGATSBY® Styling WaxGATSBY® Cooling Face WashPIXY Two Way Cake Perfect FitHonda® BigBike (CBR 1000RR SP, NM4 Vultus, CBR 650F, CB500F, CB500X)Enervon-C®Natur-E®Natur-E® 300IUBiogesic®Neozep Forte®Sawaday®Won pitch for: Enervon-C®, Sinarmas MSIG®, Honda® BR-V, SmartFren®Selected portfolio:https://www.behance.net/darwinsxander Show less

Artea Indonesia
Jan 2015 - nowCo-Founder and Business Development1. Developing and executing marketing communication plan2. Developing new packaging for tea3. Increasing revenue through B2B sales4. Developing new tea blend according to the market demand5. Monitoring cash flow and accounting6. Maintaining relationship with third parties7. Developing new business opportunities outside Jakartawww.arteaindonesia.com

Erasmus Huis - Suara Kota Tua! Photoworkshop and Grant
Jun 2015 - Jun 2015Finalist
Fairfield by Marriott Bali Legian
Sept 2016 - Sept 2017Assistant Marketing Communication ManagerFairfield by Marriott is a part of Marriott International's portfolio that focused on the business traveller. Known as Fairfield Inn and Suites in the USA, by 2020 this 4-star international brand will become the biggest pipeline in Southeast Asia and Greater China.I was responsible for all marketing activities on a local and international scale, including for digital platform. Not limited to conducting offline event concept creation, managing relationship with media and e-commerces, and translating brand voice's tonality.Job description:1. Preparing marketing, advertising and PR plan for pre-opening phase;2. Developing creative and marketing collaterals from concept to design;3. Strengthening the relationship with local and international media, including KOLs;4. Developing a partnership with third parties;5. Defining hotel branding and positioning using the global brand identity as the benchmark;6. Preparing events for marketing and PR purpose. Show less

Ti Moris Bali
Sept 2017 - Feb 2018Assistant DirectorAs an assistant director at a Mauritian restaurant in Bali, my primary responsibility was developing relations with external parties: media, tour and travel, and villas. I also in involved in developing communication materials and photo as the marketing initiatives.Tasks:1. Maintaining media relations with local and international media2. Maintaining company branding and tonality3. Taking food and beverage photo for promotion4. Supervising accountant and finance to maintain cashflow5. Developing strategy to increase sales and monthly revenue6. Developing partnership with travel agent, event organiser, and other third parties7. Planning and executing marketing communication strategy in offline and digital media Show less

Medela Indonesia - PT Inti Buana Utama
Feb 2018 - Aug 2019Digital Marketing ManagerResponsible to manage all digital marketing activities in the company with a focus on social networking sites and e-commerce. In addition, I created a marketing strategy to be aligned with offline markets, hospital, paediatrician, and an online breastfeeding community.Job description:1. Designing and executing integrated marketing communication strategies, including social media marketing and e-commerce optimization, in retail and hospital business, including rental of hospital-grade breast pump;2. Creating collaboration with e-commerce, influencers, and other brands to create a revenue-generated campaign;3. Developing a real conversation between brand to followers, and followers to followers in social media platforms (focus on Instagram);4. Analysing and evaluating marketing communication strategies in online and offline platforms;5. Engaging and educating online breastfeeding communities;6. Planning a yearly marketing budget;7. Learning new breastfeeding journals and research to create a communication plan and FAQ;8. Supporting offline agents and resellers digital campaign;9. Maintaining relations with pediatricians and other experts.Achievement:1. Triple the sales in e-commerce platforms on Q1 (2019) compared to Q4 (2018);2. An increase of direct message conversation from the audience to brand: from 5 direct messages per day to 80 direct messages per day in 4 months, which leads to sales;3. Increase hospital-grade breast pump rental revenue by 300% at Q4 (2018) in comparison with Q3 (2018). Show less

CPDP Conference
Nov 2020 - Jan 2021Gather Town Architect1. Becoming the lead on designing networking platform with capacity of 2,000 people;2. Developing blueprint to cater attendees, artists, and sponsors;3. Managing two graphic designers to design the platform, with the assistance of graphic agency;4. Troubleshooting problems during the event in the Gather Town platform;5. Advising sponsors in designing their own virtual personal booth.

Alpro
Jan 2021 - Jun 2021Brand MarketingInternship position as the part of DCLead Master's programme, 4th semester.1. Assisting Provamel Global Brand Equity team, under the supervision of International Brand Manager;2. Producing creative direction on social content for advertising agency;3. Analysis of brand social strategy on global level;4. Supporting local market on their digital content and strategy;5. Internal brand evaluation in data-driven fashion from various sources;6. Supporting marketing communications activities in 8 EU countries;7. Managing advertising agency on social media content and initiatives;8. Creating QnA document for active and passive questions from consumers;9. Developing research to get greater insights on China market. Show less

Whirlpool Corporation
Jan 2022 - nowA cross-function position in the consumer experience team, with digital and business mindset. Responsible for analyzing, creating and implementing a scalability digital post-purchase journey for KitchenAid. My scopes are:1. Managing 900+ post-purchase pages across 9 languages across 12 websites, including its documentation to support CRM, social media, and customer service activities;2. Implementation, managing and screening product reviews on EMEA websites;3. Proposing websites wireframe for UI/UX improvement around post-purchase fields;4. End-to-end blog creation from strategy, editorial plan, SEO research, editing, to managing webmasters;5. Managed video localisation for key markets;6. Act as consumer advocates in flagging potential product issues;7. Consulting role for post-purchase global strategies;8. Bridging various teams (e-commerce, content, category, quality, customer service, and countries) for streamlining post-purchase experience contents and technologies;9. Automation implementation for customer service tasks.Big events happening since I joined the team 🙌- We've migrated all, 11 D2C websites in EMEA market. I managed smoothly migrate more than 600 recipes per country website- We've implemented new D2C website for Spain market- I'm leading the strategy of KitchenAid editorial content, including its SEO optimization- Starting to explore UI/UX improvement in several post-purchase key pages- Showing best-practice in post-purchase website documentation - which improves the workflow of CRM and social media in production timing. Show less
Digital Consumer and Website Experience: Food Prep, Editorial, and Post-purchase - KitchenAid EMEA
Feb 2024 - nowDigital Post-purchase Experience Expert - KitchenAid EMEA
Jan 2022 - Feb 2024
Licenses & Certifications

Google Ads Certification
GoogleNov 2021
Honors & Awards
- Awarded to Darwin SxanderBest Students on Advertising Department London School of Public Relations Dec 2014
- Awarded to Darwin SxanderTop 10 Advertising Student STIKOM London School of Public Relations May 2013 STIKOM LSPR honoured students who willing to do extra mile in their studies.
Volunteer Experience
Photographer
Issued by Komunitas Taufan on Nov 2015
Associated with Darwin SxanderCommunications Officer (Volunteer)
Issued by Taman Bacaan Pelangi on Aug 2013
Associated with Darwin SxanderPhotographer
Issued by Kelas Inspirasi Jakarta on Jan 2016
Associated with Darwin Sxander
Languages
- enEnglish
- inIndonesian
- duDutch
- chChinese
- frFrench
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