Jacob Gallagher

Experience

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  World Financial Group (WFG)

  Jun 2020 - Aug 2020

  Student Intern

  - Assisted in data entry, client relations and contact, virtual event planning, hosting meetings- Coordinated and conducted operational activities that would typically be held in person entirely online due to COVID-19 pandemic

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  Nordstrom

  Jun 2021 - Sept 2021

  Service Experience Representative

  - Handled very high volumes of customer returns, curbside and counter pickups, and exchanges- Flexibly assisted throughout the store as needed, including sales and order fulfilment - Acted as a point of contact between other employees, customers, and shipping partners regarding order status- Consistently maintained an excellent service standard, regularly receiving positive customer comments- Processed and repackaged inbound orders

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  Casper

  May 2022 - Aug 2022

  Sales Associate

  - Assisted and guided customers in product selection for durable, large, high-ticket items- Consistently exceeded sales goals- Utilised CRM for customer service and sales, helping ensure total customer satisfaction after purchase- Proactively obtained and engaged with leads to drive sales in store and online- Recorded and maintained data related to inventory, revenue, item retail values, and sales goals

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  Caruso

  Jun 2023 - Aug 2023

  Hospitality Intern

  - Conducted comparative analysis of residential and retail service offerings and provided strategic recommendations for each sector, with financial feasibility analysis, and presented these findings to management in the operations department- Conducted market research with a small team in relation to our loyalty programme (with an emphasis on the food and beverage sector) and residential portfolio, delivering recommendations for loyalty programme app, events, and marketing improvements, as well as a data-driven AI leasing agent complemented by a unified resident portal- Presented findings of the team project to the executive board, winning first place amongst the intern class for our data-driven AI leasing agent and resident portal solution- Product tested loyalty programme complimentary parking system Show less