Anis Helmi

Experience

• 

  Celcom Berhad

  Nov 2016 - Sept 2017

  Governance & Integration, Transformation Program Management Office

  Coordinate, manage, and consolidate multiple project updates & reports within the Program Management Office, including conducting documentation audit to ensure follow the guidelines and processes are followed accordingly.

• 

  Nielsen

  Nov 2017 - Jul 2019

  Category Specialist, MY RMS

  Identify, investigate and co-ordinate the resolution of data, process or product related queries by working across teams within Operations as well as Enablement, to ensure the deliverables are up to client's expectations & satisfaction. On top of this, I have also lead query resolutions in a client-focused and timely manner in cooperation with Commercial teams.

• 

  NielsenIQ

  Aug 2019 - now

  Act as front and face for the NIQ operations team, both internally towards our Client Services team and directly at the client site for priority clients; interpreting client's needs to provide solutions, manages communication with multiple stakeholders within organization as well as the client. Driving first time right deliveries through automation and right touch human in the loop, as well as driving opportunities to ensure the KPIs are on track to be within the global threshold, with sustainable tracking tools, and getting visibility of potential issues. Responsible to provide operational servicing to clients, which includes database new/structural changes, updating classification definition with the client's help to ensure relevancy in the market. Helps to build client relationships by providing a single point of contact for issues resolution.

  • Manager, Client Solution Architect

    Jan 2024 - now

  • Expert, Quality Operations

    Sept 2022 - Jan 2024

  • Client Solution Architect

    Aug 2019 - Sept 2022