Maureen Vaughan

Experience

• 

  Valcom Inc

  Jun 1997 - May 1998

  Corporate Sales Representative

  Corporate Sales Representative, June, 1997 to May, 1998 • Sold major brand hardware, software and servers to Fortune 500 Accounts• Obtained $12,000 in gross profit of new business on a monthly basis• Created weekly marketing promotions for my territory and regions• Attended manufacturing training on a weekly basis• Set up appointments with potential and current customers to promote new products and services• Performed cold-calling and follow-ups with leads to secure new revenue Show less

• 

  Acg CompuTech Direct

  Jun 1998 - Apr 2021

  Director of Client Services, August, 2010 to April, 2021• Analyzed issues and data daily to improve productivity and processes while making decisions that provided the right solution for the client and the company• Managed the highest sales revenue of clients out of ten Account Representatives while overseeing all business operations• Developed and implemented crisis management models with the Team to minimize potential problems and maximize successful opportunities for clients • Managed existing and developed new client relationships, identifying risk and growth opportunities with ultimate positive outcomes• Implemented an internal email platform that saved the company thousands of dollars Show less Manager, June, 1998 to July, 2010 • Scheduled and prioritized daily workflow with CompuTech and Whitehat Data Services• Reduced redundant processes which created 50% more Accounts per Account Manager• Created a buddy backup system which increased customer satisfaction by 25%• Conducted weekly production meetings with the team and the sister company• Restructured a data feed which cut back on processing time by 80% and increased margin by 20 percent• Trained and guided team members to maintain high productivity and performance metrics Show less

  • Director of Client Services

    Aug 2010 - Apr 2021

  • Manager

    Jun 1998 - Jul 2010