Luis Sarmiento

Experience

• 

  Great American Cookie Co

  Jul 2012 - May 2019

  Shift Lead

  Lead a small team of co-workers, handle opening and closing duties, and provide excellent customer service.

• 

  Champs Sports

  Jan 2014 - Jan 2015

  Sales Associate

  Demonstrate outstanding customer service and selling skills, providing product information, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.

• 

  Sushi Cafe

  Apr 2018 - Dec 2018

  Server

  Provide excellent customer service ,as a food server, while working in a fast paced environment handling various tasks at the same time.

• 

  Montgomery Area Chamber of Commerce

  Sept 2018 - Dec 2018

  MACC Database Intern

  Help create, update and manage the Chamber’s contact/member management database system.

• 

  Fresh

  May 2019 - Apr 2020

  Help Desk Analyst

  Support Fresh Technology customers by providing phone and remote support to diagnose and solve equipment, software and procedural issues. Document diagnostics and resolutions inthe Zendesk ticketing system. Monitor systems to react as necessary minimalizing down time.

• 

  Southern Company

  Apr 2020 - now

  • Network Engineer II

    Jul 2024 - now

  • Network Engineer

    Jun 2022 - Jul 2024

  • Information Technology Specialist

    Apr 2020 - Jun 2022