Sharon Powell

Experience

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  Haniel International

  Jan 1987 - Jan 1991

  Export Supervisor
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  Tameside Metropolitan Borough Council

  Oct 1991 - Jun 2000

  Revenues Team Leader
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  Redditch Borough Council

  Jun 2000 - May 2016

  Housing Project Manager

  I started work for Redditch Borough Council in the Housing Benefit Department and held different roles including Assessment Officer, Verification Officer and Appeals Officer before moving to the Revenues Section as Revenues Team Leader.Moving to Housing Services I qualified and became a member of the Institute of Housing. My first project was to review the sheltered housing and co-produce a 25 year strategy for which I was highly commended at the annual staff awards.After working with the Performance and Database Team I moved through to carry out various projects relating to troubleshooting, improving performance, managing change and eliminating waste and duplication among the rent collection service, Home Support Service, tenancy management and Repairs & Maintenance service specialising in Void Management. Show less

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  MAID MARIONS LTD

  May 2016 - Oct 2016

  Operations Manager

  Maid Marions is an Industrial, Commercial and Domestic Cleaning and Facilities Management Company based in Redditch, Worcestershire. I was manager of a large team and actively involved in progressing the Company to the next level by reviewing and improving processes and procedures and managing day to day operations.Whilst the work was varied and interesting I decided I would prefer to return to a more customer focused organisation and realised my passion was really in housing and improving the service it offers to residents. Show less

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  Hanover Housing Association

  Nov 2016 - Jan 2017

  Estate Manager

  I worked for Hanover on a temporary basis responsible for providing support, advice and information to leaseholders in retirement accommodation so that residents can make informed choices about the options open to them.I also provided a well managed home and grounds and make sure that repairs are carried out quickly and effectively. Resident involvement was an important part of my role and I encouraged those who liked to be involved and introduced measures that enabled them to be as involved as they choose to be.I also provided advice on rent and service charge payments and help with claims for benefit entitlement and advised on and facilitated property adaptations where there was an individual need.I made sure that new residents were welcome and understood how all the services operated. I have a full understanding of the use of site systems and equipment and carry out appropriate checks and tests and monitor the activities of maintenance contractors as well as maintain Health and Safety requirements in accordance with Health and Safety policies and the site-specific risk assessment. An important element of the role is provision of support, to arrange or facilitate support to residents in the event of illness, injury or return from hospital etc. I respond to onsite emergencies and engage services as appropriate.I assist in arranging access to services and liaison with statutory bodies and signposting for other support services as applicable eg. care, domestic services, gardening etcI always ensure that a high quality of service is provided at all times including leisure and social activities and arrange resident meetings regularly to ensure residents are kept informed. Show less

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  Orbit Group

  Feb 2017 - now

  Private Leasehold Manager