Ajay Agarwal

Experience

• 

  Wipro

  Feb 2009 - Apr 2012

  Responsible for managing tech support process for client Hewlett Packard. Worked as a technical support associate for client Hewlett Packard.

  • Subject Matter Expert

    Sept 2010 - Apr 2012

  • Technical Support Agent

    Feb 2009 - Aug 2010
• 

  DELL INDIA INTERNATIONAL SERVICES Private Limited

  Apr 2012 - Oct 2013

  Technical Support Specialist

  Part of elite technical support helpdesk for Dell XPS line of computers.

• 

  ADP India

  Oct 2013 - Mar 2015

  Functional Consultant

  Worked as a Tier II support associate for ADPR (ADP Reporting ) process.

• 

  State Bank of India

  Apr 2015 - Nov 2015

  Probationary Officer

  Worked as a Probationary officer ( Assistant Manager ) in the biggest bank of India - in a permanent position.

• 

  ADP India

  Dec 2015 - now

  Promoted to next grade. Handling Datacloud, Analytics and ETL . Handling Analytics and daily business critical ETL tasks. Promoted to next grade. Worked as an SME. Assisted management with outlining, creating, handling and completing trainings and various projects. Also, continued the role of handling escalations and providing tier 3 support to team. Promoted to next grade. Provided tier 3 support to my team, handled escalations and provided end to end training to all new joiners. Worked as a senior ADPR ( ADP Reporting ) Analyst , managing multiple client's with 1000+ employees.

  • Consultant

    Apr 2022 - now

  • Senior Member Technical

    May 2021 - Mar 2022

  • SME / Reporting Specialist

    May 2019 - Apr 2021

  • Associate Functional Consultant

    Jul 2017 - Apr 2019

  • Functional Consultant

    Dec 2015 - Jun 2017