Jenna Murphy

Experience

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  Paul Murphy Photography

  Jun 2013 - Jun 2019

  Assitant

  Assist with photo production, including packaging, post event editing, and organization. In addition, assisting at events such as weddings, sporting events, family portraits, children portraits and high school senior portraits.Working photo events with the United States Coast Guard Chief Petty Officer Academy. I assisted graduates with order form questions, processing payments

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  Mary's Pizza Shack

  Jun 2017 - Jun 2019

  Cash Register Operator, Host, Buser, Answered Phones

  Managed phone inquiries and efficiently processed to-go orders, ensuring accurate and timely service.Prepared and organized orders for customer pickup, maintaining high standards of presentation and accuracy. Operated the cash register, handling transactions with precision and providing excellent customer service. Performed hosting duties, including greeting and seating guests to create a welcoming atmosphere.Maintained cleanliness and organization of the restaurant by busing tables and ensuring the dining area remained tidy and well-maintained. Demonstrated strong multitasking abilities and a commitment to upholding high standards of service and cleanliness. Show less

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  Self-employed

  Apr 2020 - May 2023

  Delivered one-on-one and group tutoring for elementary school and middle school students, specializing in math, reading, and writing. Provided assistance with homework assignments, offering clear explanations and strategies to enhance understanding and academic performance. Facilitated group sessions to promote collaborative learning, address common challenges, and improve overall student engagement. Implemented effective teaching techniques and tools tailored to individual learning styles, resulting in measurable improvement in student grades and confidence. Received positive feedback from parents and students for creating a supportive and motivating learning environment. Developed personalized lesson plans and activities to address specific needs and learning goals. Show less

  • Childcare Provider

    Sept 2021 - May 2023

  • Home School Tutor

    Apr 2020 - Jun 2022
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  UCSB Recreation

  Sept 2021 - Jun 2022

  Fitness Assistant

  Oversaw fitness areas, educating patrons on rules, policies, and procedures to ensure compliance and safety.Managed safety protocols, responded to emergencies, and prepared detailed incident, injury, and accident reports. Maintained cleanliness and functionality of equipment to create a safe and hygienic environment for all users

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  REI

  Jun 2022 - May 2023

  REI Retail Sales Specialist

  Provided exceptional customer service at both the customer service desk and frontline, effectively promoting membership and achieving the highest number of membership sales at both the Santa Barbara and Seattle stores. Operated the cash register efficiently, handled returns with accuracy, and managed transactions to ensure a smooth checkout experience. Executed visual merchandising strategies to enhance store presentation, drive sales, and create an appealing shopping environment. Utilized strong interpersonal skills to engage customers, address inquiries, and resolve issues, contributing to improved customer satisfaction and loyalty. Show less

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  REI

  Oct 2023 - now

  Managed the customer service and frontline department, serving as the primary resource for staff inquiries and providing guidance to ensure high-quality service. Conducted comprehensive store-wide membership training through one-on-one sessions and presentations, and developed a detailed membership guide with actionable tips and best practices. Supported Point of Sale (POS) operations, optimizing transaction processes and resolving issues to maintain smooth and efficient operations. Fostered an inclusive and positive store environment, contributing to a notable increase in membership growth and enhanced customer engagement. Trained and supported new staff members, sharing best practices in customer service and sales techniques to foster a collaborative team environment. Show less Provided exceptional customer service at both the customer service desk and frontline, effectively promoting membership and achieving the highest number of membership sales at both the Santa Barbara and Seattle stores. Operated the cash register efficiently, handled returns with accuracy, and managed transactions to ensure a smooth checkout experience. Executed visual merchandising strategies to enhance store presentation, drive sales, and create an appealing shopping environment. Utilized strong interpersonal skills to engage customers, address inquiries, and resolve issues, contributing to improved customer satisfaction and loyalty. Show less

  • REI Senior Sales Specialist

    Feb 2024 - now

  • REI Retail Sales Specialist

    Oct 2023 - Feb 2024