Dennis Weiss BCE

Experience

• 

  Saela Pest Control

  May 2016 - now

  • Wrote company service protocols to improve retention and reduce callbacks• Provided training to branch management and the field in broadcast, video, print, and in person• Performed quality control and inventory audits through extensive branch visits• Created and performed inventory and procurement procedures for pesticides and equipment• Maintained strong vendor and manufacturer relationships • Performed compliance functions with state agencies, including licensing and branch openingsWorking as part of a two-person team covering everything from procurement to compliance, taking on new challenges has been a consistent theme in this fast-paced role. From building a new inventory and purchasing system from scratch to launching new service lines and training programs, my responsibilities focus around a singular drive for customer retention and keeping branch processes efficient. Show less • Routing for crew of 10-20, equipment maintenance, troubleshooting, inventory, and fleet• Performed classroom onboarding as well as daily presentation trainings• Ensured quality control through direct monitoring, metric analysis, and surveying• Identification of escalated concerns, diagnosis of pest/lawn issues in varied settings/locationsAs service manager in the Utah branch, my primary function was to maintain day-to-day operations. Route assignment and troubleshooting with a remote workforce constitute the bulk of the day. Equipment maintenance, fleet management, quality assurance in a highly regulated service industry.As a licensed pest management professional, I delivered hands-on training and coaching to a diverse service team ensuring a safe work environment and maximum customer retention. Show less

  • Technical Supervisor

    Jun 2019 - now

  • Service Manager

    Apr 2017 - Jun 2019

  • Service Specialist

    May 2016 - Apr 2017