Sami Ibrahim

Experience

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  Computer Science Home

  Sept 2004 - Nov 2006

  IT Support Engineer

  Design, Implementation and after sales support of H/W, S/W and N/W environment.Installation and support for Servers, PCs, Network Printers and PlottersInstallation and Troubleshooting of Computer Hardware & PeripheralsAdministrate Windows 2003 (Create User Accounts, Configure User Profiles, and Create local and Global Groups)Installing and Configuration Wire And Wireless Networks

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  Alpha Data

  Jun 2006 - Apr 2011

  IT Support Engineer

  Attend to maintenance/repair calls and fixing of issues related to work stations/desktops, laptops, tablets, printers, scanners, plotters and other electronic equipment System assembling, loading operating system and setting new hosts in a networkHandled the setup , installation and configuration of Operating System processing related programs, internet related programs , antivirus program , DSL/dialup internet and Router Configuration .Analyze and resolve technical problems for established networks Show less

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  C4 Advanced Solutions

  May 2011 - Dec 2016

  Senior IT Support Engineer

  Providing IT Support for the 500 plus users ,Support is provided over the phone through remote or by visiting the user’s deskInstalling and Configuration of Local Area networksConfiguration and troubleshooting of Server/Desktop/Notebook Computers, Printers,Plotters,Scanners, Networking DevicesInstalling, configuring and troubleshooting the windows7/8/10Maintain and improve security in response to industry development and user experienceUpdate software and Handles printing , typing and scanning and Electronics DeviceManage service requests, software installations, new computer setups, upgrades, etc Show less