Experience

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  Fleetboss

  Aug 1999 - Apr 2000

  Director of online communications
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  Cibc national bank / amicus holdings, inc.

  Apr 2000 - Mar 2003

  • Promoted to position in charge of implementing new Time and Attendance procedures, systems, and technologies.• Developed new Access database to improve maintenance of employee records, attendance tracking, and reporting functions. • Led Payroll administration for all Customer Contact Center employees, including data entry of time sheets, payroll database systems, budgeting, and liaised with cross-functional departments.

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  Orlando sentinel

  Dec 2003 - Apr 2007

  • Drove all aspects of internal benefits and compensation management, including PeopleSoft HRIS, processing and approving requests, and managing personnel action requests.• Oversaw processing of merit and promotional increases, annual performance reviews, terminations, promotions, demotions, department transfers, employee status change, and benefits administration.• Ensured meeting of regulatory and SOX compliance, ran reports in PeopleSoft HRIS, and led documentation. • Stewarded onboarding and hiring processes for external employment candidates, including filing open requisitions, conducting interviews/phone screens, and scheduling testing and assessments.• Managed pre-employment and hiring paperwork, including I-9 and W-4 processing, online application troubleshooting, and pre-employment screenings.• Recipient of Employee of the Month for two months in recognition of outstanding performance.

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  Belsis k. smalley & associates

  Oct 2009 - Jan 2013

  Principal/human resources manager

  • Oversaw administration of major business functions, including Human Resources, talent acquisition, compensation and benefits administration, customer support, sales, and technical support.

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  Smalley & company, p.l.

  Nov 2010 - Mar 2013

  Executive assistant

  • Supported core administrative functions, including corporate correspondence, appointment scheduling, travel arrangements, and communications with clients.• Established and maintained ACT! Database, configured data entry screens/reports, and developed company newsletter.

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  Cwseapa® - accounting & financial services

  Mar 2013 - Jan 2022

  Co-founder / coo

  • Co-Founder, key business partner and operations leader bringing a background and expertise in Human Resources and cross-functional team leadership. • Oversee business development and growth strategies, strategic business planning, payroll/benefits administration, recruiting, and talent acquisition.

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  Tax crisis center®

  Mar 2013 - Jan 2021

  Co-founder / coo

  • Co-Founder, key business partner and operations leader bringing a background and expertise in Human Resources and cross-functional team leadership.• Oversee business development and growth strategies, strategic business planning, payroll/benefits administration, recruiting, and talent acquisition.

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  Alorica

  Jan 2022 - Aug 2023

  Fraud detection analyst

  • Reviewing customer accounts to determine the potential for fraudulent activity. • Responsible for reviewing customer credit applications to determine applicant and data validity. • Receiving inbound calls, servicing customer needs effectively and efficiently. • Placing outbound calls to customers as a source of comparison to account indicators. • Completing audit documentation, and escalating accounts to supervisory team, as necessary.

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  Caresify home care

  Sept 2023 - now

  Human resources coordinator / supervisor

  • Consulting with the employer and identifying employment needs.• Posting job openings, reviewing resumes, applications, and competency tests.• Interviewing potential applicants regarding their skills, experience, and education.• Contacting references and performing background checks on applicants.• Informing applicants about position details, including working conditions, benefits, and duties.• Hiring or referring qualified applicants for the employer.• Keeping process paperwork and employment records, processing of I-9 and E-Verify cases.• Coordinating pre-employment testing and background checks using AHCA system.• Conducting new employee orientation and tracking of employee annual training records. Show less