
Sean Charsley
Assistant General Manager Operations

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About me
A seasoned Hospitality Operations Manager with a proven track record of delivering results across diverse sectors and industries. Ensuring seamless guest experiences within dynamic and fast-paced environments.
Education

University of Nevada-Las Vegas
2001 - 2004Bachelor of Science in Business Administration, Marketing Marketing/Marketing Management, General
College of Southern Nevada
1999 - 2001Business, Management, Marketing, and Related Support Services
Experience

Hard Rock Hotel & Casino, Las Vegas
Jan 1999 - Jan 2010Assistant General Manager OperationsAssistant General Manager Wasted Space Nightclub Bartender Vanity NightclubLead Bartender Body English NightclubLead VIP Host, Event Coordinator Relax Mondays at the Beach Club. Floor Supervisor at Pink Taco Mexican Restaurant Lead VIP Host for Yo Quiero Karaoke at Pink Taco Mexican Restaurant

Wynn Las Vegas
Jan 2010 - Jan 2010XS Nightclub Bartender
Coldwell Banker Real Estate
Jan 2010 - Jan 2012REALTOR (S) e-PROConduct open houses to help market for-sale propertiesStay up-to-date on market trends and property values to best assist clientsDevelop positive and trusting relationships with customers by addressing individual needsNegotiate final price and draft sales contractsCommunicated clearly with clients to identify their needs and budget and match to available propertiesScheduled walkthroughs of prospective properties and guided clients through each home's features and valueNegotiated and managed sales contracts and answered all client questions Show less

Landry's
Jan 2012 - Jan 2013General ManagerOpening Staff

Hakkasan Group
Jan 2013 - Jan 2014Hakkasan Nightclub BartenderOpening staff

Room Service San Diego
Jan 2014 - Jan 2015Managing Partner➜ Acted as the primary partner interface, managing daily business operations, financials, and employees. Initiated creative marketing ideas that met and exceeded clients’ needs and expectations, resulting in 100% client satisfaction and generating referral and repeat business.➜ Leveraged expertise in urban living at downtown San Diego to provide high-quality food, service, and technology that was integrated to create more convenience in daily busy life.➜ Fostered conducive work environment that increased employee morale, providing impeccable service that allowed clients to enjoy delicious meal at the comfort of their homes with adherence to all applicable safety/health regulations and corporate standards. Show less

Evolution Hospitality
Jan 2014 - Jan 2014Assistant Director of Banquet Operations
Golden Nugget Las Vegas
Jan 2015 - Mar 2020Director of Nightlife OperationsTo oversee multiple venues throughout hotel. Staff Management: Hiring, training, and supervising staff members, including bartenders, servers, security personnel, and DJs. Ensuring that the team provides excellent customer service and adheres to the club's policies and standards.Financial Management: Developing and managing budgets, monitoring expenses, and implementing strategies to increase revenue. Analyzing financial reports and making data-driven decisions to improve profitability.Event Planning: Organizing and promoting special events, parties, and theme nights to attract customers and boost the club's popularity.Marketing and Promotion: Implementing marketing strategies to attract new customers and retain existing ones. Utilizing social media, advertising, and partnerships to increase the nightclub's visibility.Customer Relations: Ensuring a positive and enjoyable experience for patrons, handling customer feedback, and resolving any issues that may arise.Liaising with Suppliers: Maintaining relationships with suppliers, negotiating contracts, and ensuring the availability of quality products at competitive prices.Compliance and Safety: Ensuring the venues operate in accordance with all local and state regulations, including alcohol licensing, health and safety standards, fire codes, and gaming regulations. Inventory Management: Monitoring and managing inventory levels of beverages, supplies, and equipment.Entertainment Management: Booking and coordinating performances, DJs, or live bands to entertain customers.Maintaining Ambiance: Overseeing the venues decor, lighting, and overall ambiance to create a visually appealing and enjoyable environment. Show less

Pool Builder Marketing Pros
Apr 2020 - Jul 2021Managing PartnerServed as founding partner of a Digital Marketing Company with focus on swimming pool construction industry. Built business from the ground up, facilitating growth plans, budget and project timelines to achieve organizational goals and KPIs. Had a successful exit from the company when it was acquired. ➜ Managed website design, SEO, PPC, and social media management, clearly communicating novel business solutions to complex business needs. Promptly addressed clients' queries and complaints with regards company services and products.➜ Mentored staff on new processes and provided recommendations that positioned company as a value-add solution among competitors in the market. Show less

Statewide Mortgage Services
Jul 2021 - nowBusiness Development Manager➜ Oversee all sales, marketing and business development representatives, hire and train the entire company team of business development representatives in several cities and countries, maximizing the use of technology to enhance the interviewing practices, assessments, and selection processes.➜ Actively participate in departmental performance improvement activities, formulating effective strategies and techniques to generate robust sales pipelines while conceptualizing yearly business plans.➜ Implement a people-first management approach that increased team performance and productivity, fostering a culture of operational and service excellence in compliance with company's standardized instructions and service level agreements. Show less

RCI Hospitality Holdings, Inc.
Jan 2023 - Jan 2024General Manager
Ryman Hospitality Properties
Apr 2024 - nowAssistant General ManagerStep into Ole Red Las Vegas – the water’s just fine (and so is the grub)!Explore our brand-new honky-tonk haven, where the neon glows just a little bit brighter, the music plays just a little bit louder, and the drinks flow just a little bit smoother. From our boot-scootin' main stage to our rooftop oasis with an “I’ll-be-damned” view of the strip, there’s something here for every helluva-good-time-haver and Blake Shelton fan in Sin City and beyond.
Licenses & Certifications

Certified Bartender
Unite Here Bartenders Local 165 Las Vegas, NVJan 2010
California Real Estate Practice Certificate of Completion
Allied Real Estate LLCMay 2012
California Real Estate Finance Certificate of Completion
Allied Real Estate LLCJun 2012
Real Estate Principles and Law
Key Realty SchoolMar 2020
California Real Estate Principles Certificate of Completion
Allied Real Estate LLCApr 2012
TIPS California RBS Certification
360trainingNov 2022
Volunteer Experience
Disaster Relief Volunteer
Issued by American Red Cross Maui Chapter on Nov 2010
Associated with Sean Charsley
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