Cosmin Balaban

Experience

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  SC ALIDAN SERV SRL

  Mar 2012 - Mar 2013

  Assistant Manager

  ▪ Contacting clients for gathering information related to billing, product quantities and prices▪ Creating and editing bills, authenticity documents and warranties▪ Keeping records of stocks▪ Managing all the mail

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  Computer Generated Solutions

  Apr 2013 - Nov 2013

  Customer Care Orange Romania

  ▪ Providing information to clients about Orange services and their existing and upcoming promotions▪ Ensuring client fidelity and increasing satisfaction towards Orange services and products▪ Identifying clients problems and solving their queries▪ Technical support for telephone software and apps▪ Activation/Deactivation of options and packages provided by Orange

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  Microsoft

  Nov 2013 - May 2019

  - Drive and close Premier sales to increase market penetration and drive revenue growth.- Responsible for deal orchestration, deal structure, developing value based proposals, crafting and selling solutions mapped to customer business outcomes.- Develop relationships with customer CxO level Business and Technical Decision Makers. Drive Premier solution sales scenarios through understanding the customer, the industry, and the competition.- Map customer business needs to Microsoft Premier Solutions providing a differentiating value proposition.- Ensure opportunities are accurately qualified and mapped to customer budget cycle, aligned with Account Teams and aligned to account plan strategy.- Develop and accelerate pipeline of opportunities to closure.- Develop Premier opportunities which align specifically to customer projects (whether self-led, led by MCS, or by a partner).- Advise customer Decision Makers how to best realize the value of Microsoft Premier Services through investments in proactive services which drive cloud consumption, sustained health and performance, problem prevention.- Maintain a healthy pipeline to ensure appropriate velocity and coverage to meet quota. Prepare for regular pipeline reviews to ensure I can articulate the health and quality of pipeline, learnings from wins and losses, and escalations for support to improve win rate. Show less ▪ Managing a portfolio of Corporate Accounts – Commercial▪ Build and mantain strong, long-lasting customer relationships through e-mail, over the phone and attending meetings with them, talking about different projects, depending on their infrastructure▪ Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment▪ Develop and maintain a disciplined rhythm for reviewing personal pipeline by product mix to focus customer discussions to align and support Microsoft's future objectives of mobile-first, cloud-first.▪ Understand and align Microsoft offerings to customer needs in order to generate more impact to the approach being taken with the customer and build action plan move the opportunity forward▪ Delivering client-focused solutions based on customer needs▪ Manage multiple projects at a time while paying strict attention to details▪ Adding opportunities in CRM and updating them according to the project’s evolution▪ Take a creative approach to targeting potential customers and gaining access to key decision makers▪ Prepare monthly reports and plans of action, including sales pipeline summaries Show less ▪ Managing existing Microsoft clients portofolio and maintaining the partnership with them▪ Delivering accurate information regarding products and services that Microsoft provides and their licensing programs.▪ Providing clients all the resources and tools available to increase their productivity and decrease costs and time by implementing tailored Microsoft solutions▪ Presenting pricing estimates and complete details about products, business related documents and solutions at hand▪ Creating connections between Microsoft and their clients accordingly▪ Providing knowledge to the clients about SAM process - Software Asset Management ▪ Giving the clients acces to the tools and processes related to SAM▪ Filling out ELP according to the information provided by the customer and sending them towards Microsoft representatives for registration in the Microsoft internal tools▪ Giving updates regarding courses, events, webinars, meetings, etc▪ Constant updates about Microsoft promotions▪ Keeping records of all activities conducted for Microsoft on a weekly, monthly, quarterly, biannual and annual basis or at Microsoft’s express request▪ Adding opportunities in CRM and updating them according to the project’s evolution Show less

  • Services Account Executive

    Oct 2017 - May 2019

  • Corporate Account Manager - Commercial

    Apr 2015 - Oct 2017

  • Software Asset Management Account Manager

    Nov 2013 - Apr 2015
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  ALEF Distribution RO

  May 2019 - Aug 2020

  Business Development Manager - Microsoft Azure

  - Developing a business development strategy focused on Microsoft Azure.- Work closely with Microsoft Sell-with and Build-with teams- Taking care of Microsoft Business on a specific portfolio of partners. At the same time, arranging business development meetings with prospective partners- Promote vertical customer solutions, help partners in enabling co-selling motions.- Build long-term relationships with new and existing partners- Contribute to Partner readiness, by delivering and also organizating/ facilitating workshops, webinars, small events, marketing campaigns etc. Show less

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  Microsoft

  Aug 2020 - now

  UK Customer Success Account Manager

  - The role of a CSAM is built around 2 main pillars: relationship and service delivery.- Playing a key role in helping the customer realize true business value through active usage of Microsoft's technologies and cloud services.- Understand our customers business goals and managing delivery across our proactive and reactive services to achieve those goals through our technology.