Ritesh Vartak

Experience

• 

  HDFC securities

  Dec 2016 - Jul 2021

  Back Office Executive

  • Handled multifaceted clerical tasks (Data Entry, Record management, Data Maintenance) for IRDA and Account Opening Process.• Data Entry of registration forms for IRDA• Registration and exam procedure with NSEit• Query reverts and follows up on the process for licensing• Co-ordination with vendors regarding license and policy issuance• Weekly & Monthly license MIS to HOD• SP certified MIS to vendors• Providing NOC to the registered RM, BM, CH

• 

  PSI Services LLC

  Jul 2021 - Jan 2024

  Session Management Co-ordinator

  • Input customized session information on new and existing test centers• Use Zendesk to execute requests raised through tickets by test centers within determined SLA• Respond to test centers with resolution/queries pertaining to the ticket• Associate required exams to test centers• Coordinate and execute with the opening of sessions for window-based programs• Ensuring sessions for test centers are open and available 6 months in future• Coordinate with site admin for site activation, closure, seat changes etc.• Coordinate with site closure and displacement team to ensure the candidate has been rescheduled• Work closely with Channel Manager and team for site closure & impact, seat/session changes & impact, capacity & availability, an association of exam and other tasks assigned by Channel Manager. Show less