Puneet Kaur

Experience

• 

  Amazon

  Jul 2014 - Feb 2017

  • Facilitated catalogue duplicate audits, slicing and dicing the audit numbers and producing and sharing root cause analysis on the audit results and sharing the same with stake holders specifically for Amazon.de market place• Developed automated report generation projects using SAS.• Performed ETL to prepare data for Data Analytics and Machine Learning using Python• Involved in measuring the quality of the team by periodically creating statisticallysignificant audit samples on already audited data and performed verification and provided feedback on the same through loop closure discussions and calibration sessions• The POC in the team to feed audit data into Redshift database to make the dataaccessible to stakeholders across Amazon• Liaised with IT, sales and catalogue team to understand client’s requirements and prioritized product roadmap for the team• Owned and maintained audit related wiki pages which is a central database within Amazon that provides intelligence on the process and workflows• Trained and mentored new hires in the team based on training plans and pre decided Go Live targets• Represented the team in the weekly business reviews where numbers and metrics were discussed with the larger audience• Conducted project training and ad hoc sessions for other teams based on therequirements• Acted as Single Point of Contact for publishing performance metrics and trends to stake holders across Amazon• Acted as POC to raise any trouble tickets on event of tool failures across quality Show less

  • Senior Catalog Quality Associate

    Jul 2014 - Feb 2017

  • Senior Catalog Quality Associate

    Jul 2014 - Feb 2017
• 

  Standard Chartered Global Business Services

  Feb 2017 - Nov 2017

  Data Analyst

  • Worked as a Data Analyst with Standard Chartered Bank as a part of GBS analytics (COE) team across 11 African and 8 Asian countries • Received, cleaned and prepared data using data cleaning techniques available in Pandas to build models. • Developed prediction models using Machine Learning Algorithms• Owned the project schedule, met 100% deadlines and drove tool deployment process• Communicated barriers and roadblocks to the stakeholders and worked towards eradicating those roadblocks• Managed delivery of projects through data management life-cycle (designing, developing, testing, documenting and maintaining programs)• Outlined work plans, determined resources, gathered requirements from the clients and stakeholders• Trained and mentored new joiners Show less

• 

  Datapac

  Sept 2023 - Apr 2024

  Customer Support Engineer (onsite)

  • Performed diagnosis and troubleshooting of printer issues, maintenance and installation of new machines, configuration of firmware, and replacement of worn or broken parts.• Completed daily checks regarding device health and maintenance of devices at multiple client sites.• Resolved customer issues remotely and onsite by working on a range of end user technical issues• Worked with Print Fleet Management and Manage Print Services software such as SafeCom, Jet Advice, Webjet, Print Management, Output console, etc.• Provided excellent customer service by resolving printer software issues within SLA and building a friendly rapport with the customer. Show less