Benjamin Peters

Experience

• 

  Amazon

  Feb 2011 - now

  As a Group Manager at Amazon, I lead and manage a team of 6-9 Customer Service Team Managers and the operational aspect of topics like GDPR, VAT/Invoicing and account security. I oversee the performance and productivity of the team, while also driving continuous improvement, delivering results and developing the best. Driving worldwide alignment of processes and services. Influencing stakeholders with data and anecdotes. Leading and developing a Group of Team Managers (TM) and Administrators. Topics: GDPR/Privacy, VAT, Account Change, Resolution Specialists,Team: seven TMs with ~15 -20 directs each, two CS Administratros Managing Team Managers - VP and Executive Write-ups- Project Management - Customer Anecdotes detection, creation and provision to Business Teams- DETRUK cooperation- Customer Journey Maps- Stakeholder Management and vision- Amazon internal service design to overcome silo thinking (The AdvoCat)

  • Group Manager Amazon Stores

    Feb 2024 - now

  • Group Manager

    Feb 2023 - May 2024

  • Interim CS Group Manager

    Apr 2022 - Feb 2023

  • CS Team Manager Backoffice

    Mar 2021 - Apr 2022

  • Executive Customer Relations Specialist

    Oct 2012 - Mar 2021

  • Interim IT Support Technician

    Nov 2017 - Aug 2018

  • CS Associate

    Feb 2011 - Sept 2012