Gelene Asuncion

Experience

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  Trends & Technologies, Inc.

  Jan 2016 - Dec 2022

  Senior System Engineer

  ● Provide technical support to 100+ clients, leveraging broad-based expertise to handle problem identification, diagnosis, and resolution to specific network solutions.● Installation, configuration, testing and troubleshooting of network devices such as routers, switches, wireless LAN controllers, access points, servers, and monitoring tools.● Lead the team that handles preventive maintenance activities that communicate with customers on future issues that might need to be addressed after a thorough network assessment● Scope client requirements by handling technical discussions, site surveys, preparing product comparison documentation and method of procedure (MoP) for network assessment.● Proficient in monitoring and tracking the response time of team members to guarantee that response time targets are reasonable, achievable, and aligned with client expectations/service level agreements (SLA).● Engaged in project activities in partnership with the design and security team to guarantee the fulfilment of clients' specific needs. Show less

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  Libro Credit Union

  Feb 2024 - now

  IT Network Analyst