Experience

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  Tsb bank

  Jan 2020 - Apr 2020

  Administrative representative

  Acquired comprehensive expertise in Fraud Management services, demonstrating proficiency by managing on-call support for bank customers impacted by fraud. Successfully oversaw Customer Relationship Management (CRM) systems, creating metrics to evaluate the effectiveness of client services. Achieved targets through effective collaboration within a team.

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  El&n london

  Dec 2021 - Aug 2022

  Sales floor team member

  Hired as a Team Member at EL&N cafe, I honed my hospitality skills and fostered teamwork. Cultivated effective communication with customers, assisting them in selecting the ideal meals, and consistently providing exceptional hospitality.

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  Accor

  Jun 2022 - Nov 2022

  Team member

  Effectively promoted and advertised the Accor Loyalty Program, ensuring customer registration. Executed all guest arrival and departure operations in strict adherence to internal procedures. Managed phone calls and reservations, addressing customer inquiries with professionalism. Assessed consumer demands, gauged customer satisfaction, and actively contributed to enhancing overall customer service. Ensured a seamless guest experience through effective team coordination.

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  Verisure

  Nov 2022 - Jun 2023

  Business development representative

  Conducted security evaluations for business and residential locations, ensuring comprehensive safety measures. Successfully converted potential opportunities into sales in both business-to-business (B2B) and business-to-consumer (B2C) sectors. Executed marketing campaigns and promotional initiatives at various outlets to elevate sales performance. Provided field training and mentorship to newly onboarded consultants. Proactively generate new leads and scheduled appointments for product demonstrations, serving both B2B and B2C clientele. Show less