Julian Kam

Experience

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  Muvee Technologies

  Jan 2007 - Dec 2013

  Senior IT Operations Engineer

  - Plan and design company IT infrastructure (Local, Overseas and Cloud) to improve efficiency.- Planning of annual IT budget for both software and hardware purchases to ensure optimal business returns.- Provide end-user support to company users- Vendor management- Deploy services in-line with user requirements.- Perform server migration to public cloud (AWS).- Provide pro-active monitoring to minimum business disruption.

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  BT Global Services

  Dec 2013 - Jun 2017

  Systems Consultant and Technical Account Manager

  - Acted as the single focal point for key customer accounts and partners.- Manage escalations for key customers’ accounts.- Attend tender meetings with Account managers for tender clarifications.- Work with partner to establish work flow to support customers’ requirements.- Establish good relationship with customers in view to explore new sales opportunities.- Work closely with Account managers to work on new sales opportunities.- Draw up monthly customer reports and present in customer monthly review.- Perform proactive analysis on each customer call log data to identify trends which can furthercustomer’s service uptime.- Conduct monthly meetings with customers to review on past months performance and explore newsales opportunities.- Gather customers’ feedbacks to further improve on service delivery.- Perform incident and problem management.- Lead and coordinate internal team and partners in resolving critical issues.- Provide labour costing to internal sales team with regards to new sales opportunities.- Work closely with Principal vendor and partners for RCA of any critical issues.- Provide regular 24/7 onsite enterprise service support and standby for customers.- Provide technical consultancy for customer including architectural design.- Present design and solution to customer.- Provide build and deployment services for a wide range of servers, storages and SAN switches.- Deploy anti-malware security appliances.- Provide technical project management and accountability for technical delivery. - Perform incident and problem management e.g. drive case escalations Show less

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  GovTech Singapore

  Jun 2017 - now

  Senior Infrastructure Engineer

  - Drive Cloud adoption- Manage central hosting IT infrastructure and drive continuous improvement- Design, implement and operate cloud solution- Resolve and manage incidents