Experience

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  Headstart (pvt) ltd

  Jun 2014 - May 2016

  Information technology team lead

  Assess user needs and develop appropriate solutions that meet their requirements.Analyze the functionality of existing code and implement necessary fixes and improvements.Employ visual elements and user interfaces to enhance the software experience.Create accurate documentation related to software development.Facilitate collaborative reviews with peers to ensure quality and efficiency.Install and configure computer hardware, software, networks, printers, and scanners.Perform tasks such as setting up new PCs and transferring data to them.Promptly address service issues and requests.Offer technical support to all departments within the company.Establish user accounts for new employees.Conduct PC backups and oversee software auditing and asset management. Show less

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  Hays

  Aug 2019 - Jan 2021

  System administrator

  Disk and memory replacement on enterprise storage products and servers. Analysing data to effectively coordinate the installation of new systems or the modification of existing systems. Provides maintenance and support on legacy products. Developing and directing software system validation and testing methods. Tests and certifies servers, networks, servers and client approved applications. Ensures client specific Service Level Agreements (SLAs) are met and incident and request tickets are updated accordingly within the ticketing system.Technologies used: Dell PowerEdge servers, Dell EMC storage solutions, RAID configuration, Dell EMC Unity, Dell Compellent, Dell EqualLogic, Dell iDRAC, PowerShell, Ansible, SCCM, VMware vSphere, ServiceNow Show less

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  Unisys

  Apr 2021 - Feb 2023

  Field engineer

  On-Site Technical Support: Provide on-site technical assistance and support to end-users, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with system configurations.Hardware Installation and Maintenance: Install, configure, and maintain computer hardware equipment such as desktops, laptops, servers, printers, and peripherals. Software Installation and Configuration: Install, configure, and update software applications and operating systems on end-user devices. Provide guidance and training to users on software usage and best practices.Network Infrastructure Support: Assist in the setup and maintenance of local area networks (LANs), including configuring network switches, routers, and wireless access points. Troubleshoot network issues and ensure smooth connectivity for end-users.System Upgrades and Migrations: Assist in the planning and execution of system upgrades, migrations, and deployments. IT Asset Management: Maintain an inventory of hardware and software assets, including tracking equipment, licenses, and warranties. Enterprise Server, Storage, Network and Tape Library’s: Servicing, Repairing and Installing DellEMC PowerEdge Servers, Lenovo XClarity Servers, DellEMC PowerStore, DellEMC Unity, DellEMC DataDomain, DellEMC Force10 Networking & Quantum Tape Libraries Show less

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  Utilitise it pty ltd

  Mar 2023 - now

  Technical consultant

  Azure cloud administration, involving infrastructure design, deployment, and management.Administering and maintaining Microsoft 365, including Exchange Online, SharePoint Online, Teams, and other collaboration tools.Managing Microsoft 365 security and compliance features, including data loss prevention, eDiscovery, and multi-factor authentication.Hands-on experience in troubleshooting and resolving technical issues related to Microsoft 365 servicesManaging virtual machines, storage accounts, virtual networks, and Azure Active Directory.Thorough understanding of Azure services, such as Azure App Service, Azure SQL Database, Azure Functions, and Azure DevOps.PowerShell and Python for automation and configuration management.Proficient in network security and administration, encompassing TCP/IP, DNS/DHCP, LAN, WAN, SQL.Configuring and supporting various network equipment such as proxy servers, switches, WAN accelerators, DNS, DHCP, and CISCO devices.Operating systems and server administration, including Windows, Linux, Unix, Mac OS, Windows Server 2016 and 2019, as well as Microsoft Exchange.Setting up VoIP devices involves connecting them to the network, configuring network settings, and registering them with a VoIP service provider. Diagnosing and resolving issues with VoIP devices require troubleshooting skills. This involves identifying network connectivity problems, troubleshooting audio quality issues, resolving registration or authentication errors, and addressing firmware or software-related issues.Provide technical support and troubleshooting for healthcare staff, resolving hardware, software, and network issues promptly and effectively.Collaborate with cross-functional teams, including clinicians, administrators, and IT professionals, to ensure seamless integration of IT systems and smooth operation of healthcare workflows. Show less