Experience

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  Asswan militry hospital

  Aug 2001 - Oct 2002

  It support

  Responsible for develop Medical program ( Pharmacy, Outpatient clinics)Responsible for maintain all PCs and Printers , Monitors adsResponsible for install the new Software for X-ray Devices

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  Elmobity saudia arabia

  Dec 2002 - Nov 2003

  Programmer

  Responsible for develop Finance & HR Program and teach FIN , HR users for how to use it Responsible for maintain the applications related to Finance , HR , Engineering ( autocade , 3D Software )

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  Aswan high dam

  Dec 2003 - Sept 2007

  It specialist

  Responsible for Supporting more than 150 users Responsible for maintain more than 120 PC , Laptop Responsible for limit miss use by teaching the users

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  The coca-cola company

  Feb 2008 - Jul 2015

  Working on Active Directory to handle & control Computer Account, Users Account, create PoliciesWorking on Oracle Application 11i, 12i to add new items for whole company, reset and reactive users account, In addition to IS Administrator work Responsible for Supporting more than 100 users in (Aswan , Luxor , Edfo , Quena ) Responsible for maintain more than 80 PC ,10 Laptop , 60 Printer Responsible for limit miss use by teaching the users

  • Expert IS Admin

    Jul 2013 - Jul 2015

  • IS Admin

    Feb 2008 - Jul 2013
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  Coca-cola egypt

  Jul 2015 - Jul 2022

  It help-desk manager

  - IT Support Manager in Coca-Cola Egypt Company from 1/7/2015 to 1/7/2022 • Job Description • Mange more than 20 IT Administrator Present in 56 SitesResponsible for Manage my team to supporting windows PC, Laptops, Tablets, Printers, Local Servers, -based software systems with a Networking component. In these cases.• Distribution of Technical Support Team tasks• follow up with the third party company to finish our tasks Quickly and accurately• Complete both technical support and supervision duties. Common technical support duties include answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients' machines.• Specify personnel requirements, setting schedules and insuring those under their direction have adequate resources to complete their jobs.• Preparing the training courses for the technical support team according to business needs Show less