Experience

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  Denvel integrated holdings (m) sdn. bhd

  Jan 2005 - Jun 2008

  Key account assistant

  • Reconciled account balances: Accounts Receivable, Accounts Payable, and Cash Accounts.• Monitored cost by keeping track of inventory records.• Prepared company payroll.• Received and organized sales invoices and official receipts.

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  Summer chariot travel & tours sdn. bhd

  Jun 2008 - Jun 2017

  Managing director

  • Coordinate transportation, accommodations, and itineraries for domestic and international trips for clients based on client’s needs, budgets, and expectations.• Develop client intake forms and interview processes that enhance the ability to understand client requirements and led to increase in customer satisfaction.• Network with representatives of hotel chains, airlines, tourist attractions, and other destinations to create deals that saved clients.• Handled customer service issues, including unhappy clients, missed flights, overbooked hotels, mistakes in the itinerary, and other last-minute problems.• Educated clients on travel requirements for international destinations, including visas, vaccinations, passports, and customs.• Managed Agents to ensure they properly handled client requests and fulfilled their duties as expected. Show less

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  Tentacle technologies msc sdn.bhd.

  Feb 2018 - Oct 2020

  Manager - employee engagement

  Reporting : CEOEMPLOYEES: 382• Works closely with business partners, external vendors, and HR to develop and execute communications that help drive improvements in employee engagement.• Manage activities of assigned groups to ensure optimum performance of the group/function.• Oversee the implementation of departmental training programs, including orientation.• Develop and implement communication strategies, programs and tools that inform, engage and motivate employees.• Provides support to management on organization structure succession planning and employee development initiatives.• Provides guidance support and training to managers and employees on employee relations issues.• Develop innovative and effective strategies to drive awareness and participation in employee programs.• Collaborate with Internal colleagues across the business to engage employees. Show less

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  Tentacle technologies msc sdn.bhd.

  Oct 2021 - now

  Employee engagement manager