Heather Henderson

Experience

• 

  Konvict Muzik

  Jul 2005 - Nov 2008

  Director of Operations

   Facilitated and managed communication between management and promoters, record labels, band and crew, and internal and external partners Responsible for managing tour details, controlling scheduling, compiling and distributing trip schedules and itineraries, and managing the invoicing process

• 

  ASCAP

  May 2012 - now

   Manage the training, ongoing supervision, and day-to-day operations of two teams (a total of 12 Accounts Receivable Managers) who generated over $11M in revenue in 2019. Responsible for the development and implementation of department strategies for accounts receivable avoidance and inventory reduction.  Resolve account balances on accounts over 300 days delinquent Provide superior customer service to resolve accounts and maintain customer retention Averaged over 100% of revenue goal for each of the last two calendar quarters.  Directly responsible for exceeding budget projection for amusement park class by $247,000 in July 2015. Identified and collected $17,000 in unbudgeted revenue on one account within my first 3 months Provided superior customer service to key accounts valued between $5,000-$100,000 across account classes in order to collect reports and balances due  Ensured proper payment, policy details and signed license agreements are in place in order to process license agreements across multiple account classes Resolved cases for account cancellation, policy changes, debiting, address and contact name changes, and charge frequency changes. Provided quality assurance checks for the licensing managers regarding incoming license agreements, payments, policy changes and account cancellations.

  • Director, Licensing Accounts Receivables

    Apr 2019 - now

  • Account Resolution Specialist/Team Lead

    Aug 2015 - Apr 2019

  • Key Account Manager

    Nov 2014 - Aug 2015

  • Licensing Administrator

    May 2012 - Nov 2014
• 

  Edward Jones US

  Jul 2023 - now

  Financial Advisor