Subhankar Mishra

Experience

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  IGT Solutions

  Dec 2006 - Aug 2010

  Worked as a Sr. Customer Care Executive
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  EXL Service Pvt. Ltd.

  Feb 2011 - Jun 2013

  Analyst

  Servicing American Express Corporate Clients

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  American Express Global Business Travel

  Apr 2014 - Apr 2015

  Product Support Analyst

  Online - Site Administration: i.e., Messaging & Settings (i.e., change preferred carrier, site updates, messaging and maintenance). etc.

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  Cheap Flights Fares LLC

  Apr 2015 - Sept 2016

  Sales Team Lead

  Converse with customer to determine destination, mode of transportation, travel dates, financial considerations,and accommodations required.Convincing Customers to buy merchandise/goods (flight reservation, packages) or to otherwise change their minds or actions.Suggest, assist in identify, setting up sales strategy.Set up sales plan in order to archive sales target required by the company. Detailing sales action plan to ensure that the target will be achieved on a monthly basis.Support, motivate staff member to achieve individual and team target.Supervise daily work of sales staff.Liaise closely with HR department in solving daily HR issues, including discipline compliance, work attitude, etc.Build up good relationship with service provider in the responsible field (i.e. airlines, Hotel Vendors, car vendors etc.)Negotiate or assist in negotiation with key services providers in order to improve the pricing (cost structure)Work closely with other job functions in the company to improve overall service levels. (e.g Marketing, Development Team). Show less

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  IGT Solutions

  Mar 2017 - Mar 2020

  Team Supervisor

  • Handling escalations for dedicated Capgemini Clients.• Provide support for technical online escalations and assist with resolving issues.• Investigation on TC transactions (Email/Calls etc) on escalations received.• Monitor calls/emails, sharing feedbacks to minimize errors and escalations.• Provide online tool support/navigational assistance to users of Capgemini India on online booking Tool(CCI).• Extensive background in travel practices with a leaning toward corporate needs.• Strong network of resources ready to provide specific business trip requirements.• Consult with clients and provided appropriate information regarding travel services, routes, reservations, schemes and other available services.• Arrange client's approved travel plans through GDS (Amadeus).• Arrange travels tours and other needs while complying with corporate travel policies.• Adhered to traffic regulations and rules while making arrangements for foreign tours.• Capable of providing the best accommodations while staying within a projected budget.• Manage formalities keeping client abreast of operations.• Excellent oral and written communication skills ensuring all parties are appropriately informed.• Managed daily office correspondence. Show less

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  CWT

  Mar 2020 - Sept 2022

  Implementation Specialist

  • The main objective of this role is to setup OBTs and CWT tools, collect client specific data on the setup.• Act as a contact point for implementation Teams in regard to the data gathered and OBT (Online Booking tool) configuration.• Creating a project plan for each client, detailing the tasks that need to be completed for the timely setup of customized software systems. (Concur and other OBTs)• Customizing OBT tools based on clients’ individual needs and specifications.• Obtain required client setup details as requested for the client to be implemented.• Creating a specialized document for each client, detailing all customizations made.• Configuration of the OBT according the specification defined in the Client Implementation project.• Provides support to Reseller or Direct-Sell OBT Customers or CWT Tools only customers including: Portrait, MDF, IDM and myCWT etc.• Works with Program Management regarding changes, enhancements, and settings within the online tools.• Troubleshoots HR Data feed errors, Advanced Synch Issues.• Attends/Arrange weekly meetings with client as Online tools Subject Matter Experts.• Conducts Site Reviews and assists Project Managers (Local or Regional) and Travel Manager with suggestions to improve their online experience.• Communicate to the sponsor of the project, which are the issues and risks. Provide ideas to solve issues and build a contingency plan. Show less