William A.

Work Experience

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Northampton, England, United Kingdom

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Timeline
About me
Head of Operations & Customer Experience @ G-Force Direct
Education
- Bosworth Indepndent College
  2014 - 2016
  A-Levels Psychology (A), Business Studies (B), History (C), Biology (AS-Level)
  Activities and Societies: Whilst studying towards my A-Levels, I was also given the opportunity to represent the college as a student ambassador. This role
- Bosworth Independent College
  2012 - 2014
  GCSE
  8 A-C GCSE's:History (A) Economics (B) Maths (B) English (B) Biology (B) Chemistry (B) Physics (B)Art (C) French (D)
- University of Leicester
  2016 - 2020
  BA Management Studies Business Administration and Management, General First Class Honours
  Activities and Societies: - Table Tennis club member - Sports rep, Management Society - Unicef Society - Homeless Outreach Society Modules include; Introduction to Marketing, Financial Management, Corporate Social Responsibility, Power at Work, Ethics and Geology and Managing & Shaping Innovation.
Experience
- Rockingham Group
  Jul 2014 - Jul 2014
  Work Experience
- Arla Foods
  Jul 2014 - Jul 2014
  Work Experience
- Bosworth Independent College
  Jan 2015 - Jan 2015
  Student Ambassador
- GNG Oadby Town FC
  Feb 2017 - Jun 2018
  Student Liasion & Marketing Officer
- University of Leicester
  Sept 2017 - Jun 2018
  Sports Representative
- Silverstone Circuits Ltd
  Jul 2018 - Oct 2018
  Events Assistant
- Enterprise Mobility
  Aug 2018 - Sept 2019
  Promoted to Management Assistant role after 7 months at the company by passing my Management Qualification Interview
  - Management Assistant Intern
    Mar 2019 - Sept 2019
  - Management Trainee Intern
    Aug 2018 - Mar 2019
- Enterprise Mobility
  Jun 2021 - May 2024
  - Branch Manager
    Mar 2023 - May 2024
  - Assistant Manager
    Feb 2022 - Mar 2023
  - Assistant Manager
    Jun 2021 - Feb 2022
- Memento Exclusives
  May 2024 - Jan 2025
  Customer Services Manager
  - Leading efforts to streamline the customer experience by ensuring standardisation, consistency, and high-quality service delivery.- Overseeing the design and implementation of new customer service processes to elevate satisfaction and efficiency.- Heading the integration of Ai and technological solutions to enhance the company’s customer service offering and improve response times.- Collaborating closely with key stakeholders and departments—Dispatch, Logistics, Operations, Merchandise, and Project Leads—to align on best practices throughout the customer journey.- Focused on continuous improvement, ensuring every touchpoint reflects excellence and exceeds customer expectations. Show less
- G-Force Direct
  Dec 2024 - now
  Head of Operations & Customer Experience
Licenses & Certifications
- Intern of the year
  Enterprise Rent-A-Car