William A.

Northampton, England, United Kingdom

+91 xxxx xxxxx

[email protected]

548 followers

Timeline
Jul 2014 - Jul 2014
Work Experience
Rockingham Group
Jul 2014 - Jul 2014
Work Experience
Arla Foods
Jan 2015 - Jan 2015
Student Ambassador
Bosworth Independent College
Feb 2017 - Jun 2018
Student Liasion & Marketing Officer
GNG Oadby Town FC
Sept 2017 - Jun 2018
Sports Representative
University of Leicester
Jul 2018 - Oct 2018
Events Assistant
Silverstone Circuits Ltd
Aug 2018 - Sept 2019
Management Assistant Intern
Enterprise Mobility
Northampton, United Kingdom
Jun 2021 - May 2024
Branch Manager
Enterprise Mobility
Wellingborough, England, United Kingdom
May 2024 - Jan 2025
Customer Services Manager
Memento Exclusives
Current Company
Dec 2024 - now
Head of Operations & Customer Experience
G-Force Direct
About me
Head of Operations & Customer Experience @ G-Force Direct
Education
- Bosworth indepndent college
  2014 - 2016
  A-levels psychology (a), business studies (b), history (c), biology (as-level)
  Activities and Societies: Whilst studying towards my A-Levels, I was also given the opportunity to represent the college as a student ambassador. This role
- Bosworth independent college
  2012 - 2014
  Gcse
  8 A-C GCSE's:History (A) Economics (B) Maths (B) English (B) Biology (B) Chemistry (B) Physics (B)Art (C) French (D)
- University of leicester
  2016 - 2020
  Ba management studies business administration and management, general first class honours
  Activities and Societies: - Table Tennis club member - Sports rep, Management Society - Unicef Society - Homeless Outreach Society Modules include; Introduction to Marketing, Financial Management, Corporate Social Responsibility, Power at Work, Ethics and Geology and Managing & Shaping Innovation.
Experience
- Rockingham group
  Jul 2014 - Jul 2014
  Work experience
- Arla foods
  Jul 2014 - Jul 2014
  Work experience
- Bosworth independent college
  Jan 2015 - Jan 2015
  Student ambassador
- Gng oadby town fc
  Feb 2017 - Jun 2018
  Student liasion & marketing officer
- University of leicester
  Sept 2017 - Jun 2018
  Sports representative
- Silverstone circuits ltd
  Jul 2018 - Oct 2018
  Events assistant
- Enterprise mobility
  Aug 2018 - Sept 2019
  Promoted to Management Assistant role after 7 months at the company by passing my Management Qualification Interview
  - Management Assistant Intern
    Mar 2019 - Sept 2019
  - Management Trainee Intern
    Aug 2018 - Mar 2019
- Enterprise mobility
  Jun 2021 - May 2024
  - Branch Manager
    Mar 2023 - May 2024
  - Assistant Manager
    Feb 2022 - Mar 2023
  - Assistant Manager
    Jun 2021 - Feb 2022
- Memento exclusives
  May 2024 - Jan 2025
  Customer services manager
  - Leading efforts to streamline the customer experience by ensuring standardisation, consistency, and high-quality service delivery.- Overseeing the design and implementation of new customer service processes to elevate satisfaction and efficiency.- Heading the integration of Ai and technological solutions to enhance the company’s customer service offering and improve response times.- Collaborating closely with key stakeholders and departments—Dispatch, Logistics, Operations, Merchandise, and Project Leads—to align on best practices throughout the customer journey.- Focused on continuous improvement, ensuring every touchpoint reflects excellence and exceeds customer expectations. Show less
- G-force direct
  Dec 2024 - now
  Head of operations & customer experience
Licenses & Certifications
- Intern of the year
  Enterprise rent-a-car