Experience

• 

  Immaculata university

  Aug 2012 - May 2014

  • Student Ambassador

    Aug 2012 - May 2014

  • Team Operations Manager

    Aug 2012 - Nov 2013
• 

  Penn medicine (university of pennsylvania health system)

  Sept 2013 - Jan 2014

  Volunteer
• 

  Cvs caremark corporation

  Feb 2014 - May 2016

  Pharmacy technician

  • Prepared and sold prescriptions to retail patients under pharmacist supervision• Handled insurance errors such as prior authorizations, eligibility, and overrides• Properly packaged various prescription tablets, liquids, and creams• Conducted monthly cycle counts and assisted with inventory ordering• Gained knowledge of medication uses as well as brand versus generic names

• 

  Medexpress

  May 2016 - Aug 2024

  • Oversee clinical and business operations for telemedicine service platform• Drive strategic initiatives serving virtual urgent care and virtual primary care• Subject matter expert for clinical care operational workflow decisions• Develop end-to-end clinical processes maintaining high quality and safety standards• Prepare teams for quarterly surveys, audits, and TJC preparation• Measure quality improvement via KPI monitoring & reporting• Directly manage ~40 clinicians; indirectly manage and support >150 providers• Monitor referrals, labs, and imaging orders for continuity of care• Collaborate with various functional teams to improve both patient and clinician UX• Facilitate patients with referrals and closing-the-loop with in-network providers• Monitor patient feedback, net promoter scores, & surveys for improvement opportunity Show less • Managed daily operations of multiple urgent care centers in PA, DE, and NJ• Generated 20k-40k visits annually per clinic• Directly managed ~40 clinicians monitoring training, reviews, and staff licensures• Maintained budgets ~2M annually per location• Delivered staff training on JCAHO regulations, & prepped centers for upcoming surveys• Collaborated with area leaders and medical directors on patient-focused care• Supported team working floors with front desk and clinical staff performing within scope• Remained up-to-date on CLIA, DOT, and CMS standards Show less

  • Supervisor of Clinical Operations - Optum Virtual Care

    Nov 2021 - Aug 2024

  • Center Manager II - MedExpress Urgent Care

    Nov 2017 - Nov 2021

  • Radiologic Technologist - MedExpress Urgent Care

    May 2016 - Nov 2017
• 

  Jefferson health

  Aug 2024 - now

  Director of primary care - centralized services