Experience

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  Aptech software ltd.

  Apr 2005 - Aug 2006

  Deputy executive

  Software Developer• Application Developmento GUI Developmento Web development with C# and .Net• Processes and Audito Functional Specifications and Design Documentationo Department Preparation for CMMI Level 3 & ISO/IEC 20 000 Audits

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  Wipro

  Oct 2006 - Sept 2007

  Application analyst

  Remedy ITSM Services• Remedy ITSM Technical Support L1 & L2• Remedy ITSM Technical Consultanto Tool Configurationo Documentationo User Education

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  Credit suisse

  Sept 2007 - Jan 2014

  o ITSM Operations & Tools Administrationo ServiceNow Implementation & Administrationo Process Governanceo Team Lead and Trainingo BMC Remedy ITSM Suite, ServiceNow stouto Process Implementation & Improvemento Continual Service Improvement Initiativeso Data Analytics & Reporting o Regional Lead to streamline the Processo Problem Record Lifecycle Management & Data Quality Assertiono IT Stability Reporting Leado Knowledge Base Enhancemento Initiation of Continual Service Improvement on Problem and Major Incidents Management

  • Sr. Application Consutant, ITSM Operations Lead

    Jan 2010 - Jan 2014

  • Problem Management Lead – Data Analytics & Reporting:

    Sept 2007 - Jan 2010
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  Imakumo

  Jan 2014 - May 2018

  Senior software consultant

  ImaKumo Pte. Ltd., an extraordinarily performing company of highly motivated consultants, was proudly acquired by Atos, a well respected global leader in digital transformation & IT Services, has further evolved and re-branded as Engage ESM, an Atos company. Apparently we are the same team, but even bigger, better and stronger.-----------------------------------------------------------------------------------Role played at ImaKumo Pte Ltd:o IT Customer Relationship Managero Program Managero Project Managero ITIL Trainero ServiceNow trainero Senior ITSM Consultant Show less

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  Louis dreyfus commodities

  Sept 2014 - Apr 2016

  Project manager

  Worked with client LDC as a Project Manager on ServiceNow implementation Project.o ServiceNow Implementation (cloud based ITSM solution) in 6 regions in different Phaseso 2 projects ongoing (North Latin America (Brazil ServiceDesk), South Latin America (Argentina ServiceDesk))Core Responsibilities:Project Management: Managing ServiceNow Implementation project for 6 regions in 3 phases. Responsible for Planning, Designing, Customization check, Client Engagement, vendor management, user communication and project delivery. Processes are including IM, PM, Request, Change Management, KB, release management, Asset & configuration along with CMDB. Advocated & ensured strong documentation at every stage.  Other responsibilities include managing the instance sanctity including, disciplined update and import sets, timely cloning etc. Tool supports ITIL processes, so job extends to process consulting, adoption & user trainings. Also, I’m currently looking into PPM & Time Tracking modules implementation for France GCC.  Vendor On boarding: Write RFPs for processes under consideration for implementation, Vendor interviews, writing SOWs, Presentations handling technical queries and discussions related to implementation Vendor Management: Build and carry good work relations with Vendor Company, assist with correct requirements to implement, track and assess the work progress & highlight / escalate issues during the implementation Show less

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  Engage esm

  Apr 2016 - now

  ImaKumo Pte. Ltd. has been re-branded as Engage ESM, an Atos company. Apparently, we are the same team, but even bigger, better & stronger.-----------------------------------------------------------------------------------Roles played at Engage ESM:IT Customer Relationship Manager - Delivering in a demanding role at the client, which is the world leader in insurance space, with a scope of major regions and smaller entities / operating companies, Rahul is looking after the IT Requirements & ServiceNow implementation projects for the client. Being the face of IT Services for ServiceNow, Rahul is ensuring the customer demands are being addressed and services are being delivered at an agreed level and quality to ensure customer satisfaction. Show less

  • Project Manager (Client Role)

    Jun 2019 - now

  • IT Customer Relationship Manager (Client Role)

    May 2018 - Jun 2019

  • Program Manager (Client Role - Project Manager)

    Apr 2016 - May 2018