Experience

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  Micro center

  Jun 2018 - Jan 2019

  Customer service representative

  Customer Service- Maintain and engage with 1500+ customers daily, greeting each of them and cashing them outTeamwork- Work with other Customer Service Representatives and Sales Representatives to provide an excellent customer experience.Sales- Ability to not only sell product, but also be willing to go the extra mile to sell a long-term product that benefits the customer in case of accident or defect in productTroubleshooting- Willing to answer any customer’s questions as well as providing help and guidance with a product and/or resolving issues or potential problems. Show less

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  Spectrum

  Jan 2019 - Mar 2019

  Internet/voice repair technician

  Troubleshooting- Able to identify an issue and restore services as quick as possibleCall handling- Able to drive a conversation and resolve an issue positively. Handle up to 35-150+ calls daily.Adaptive listening- Can respond to a customer’s inquiries and show empathy to the customer. Worked my way up to being in the top 10% of technicians in terms of customer service and call handling.Multi-tasking- Able to utilize multiple tools at once to solve issues effectively.

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  Autozone

  Apr 2019 - Sept 2021

  Parts sales manager

  Training new and current employees on how to effectively run the store, delegating tasks and assigning jobs in order to keep the store operational and customer service scores high. Increased scores up to 4+ stars on Google. Keeping the store operational in the absence of the Store Manager and the Commercial Manager.Keeping an eye on store reports to make sure the store’s goals are exceeding expectations.Performing daily audits of cash registers and petty cash to ensure that an accurate count of each drawer remains accurate, keeping shrink below 10%.Able to handle phone calls(150+) and give accurate quotes and information to ensure the customer receives the correct parts and information.Keeping an accurate count of current and future stock, reducing variances and keeping inventory matrix differences under $10,000/weekTesting new and old parts to ensure that quality is up to par and performing correctly. Checking defective parts and documenting what is defective to ensure vendors on what to repair, if possible.Handling drivers and resources, ensuring that customer’s parts reach the correct address within a timely manner Show less

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  L brands

  Jun 2022 - Nov 2022

  Stores technical services
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  Nationwide

  Nov 2022 - now

  • Technology Engineer Analyst

    Apr 2023 - now

  • Apprentice Software Engineer

    Nov 2022 - Apr 2023