Experience

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  Alliance bank malaysia berhad

  Oct 2010 - Nov 2015

  Senior officer (back - end processing)

  • Involved in daily center operations, proactive in discussions• Handle customer’s request and cases to ensure timely closure of the case• Ensure that banks turnaround time for fulfillment of customer’s request are met• Team of agents handling non-voice/backend requests in Contact Centre• Ensure the contact center KPI’s are met• Preparation of daily reports• Participate to achieve contact center operational excellence, work cross functional to close operation issues• To support Business Units on marketing campaigns and promotions• Adhere to banking acts, contact center standard operating procedures and call handling method and procedures• Handle callback for customers• Given empowerment to make decisions on matters related to job such as waiver approval• Aside handling customer’s request, also do help in cheque callback team to assist in inward and outward cheque clearing processes• Participate in manpower reshuffle to ensure job rotation• Performs cross selling activities Show less

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  Paypal

  Dec 2015 - Apr 2019

  Compliance analyst

  • Ensuring that Anti Money Laundering regulations are adhered to and monitor account activity accordingly • Process queue items such as KYC, KYB, SAR, PEP, WLM, OFAC (Secondary Reviewer) and Transaction Monitoring in a timely manner as measured against communicated departmental targets• Investigate customer activity across multiple platforms to ensure that it falls within acceptable parameters established by governing bodies including, but not limited to, the Financial Crimes Enforcement Network (FinCEN) and the Office of Foreign Assets Control (OFAC).• Conducting an end-to-end and meticulous review of potentially illegal activity or activity such as Money Laundering, Fraud, and, Terrorist Financing; • Completing a time-sensitive and meticulous analysis of each instance of potential Anti-Money Laundering activity and/or suspicious financial activity across multiple jurisdictions and countries; • Apply analytic techniques to standard information sets in order to make logical and supported recommendations; • Regularly exercise good judgment and in making decision or recommendations in relation to initial casework, including monitoring of industry watch lists and Know Your Customer efforts; • Documenting findings in the manual and automated process case management system Show less

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  Alliance bank malaysia berhad

  Jul 2019 - now

  Manager, compliance aml/cft

  • To review and release payment alerts assigned to payment filtering investigator via AML System according to the Bank’s AML/CFT Policy• To make recommendations to block a transaction when there is a true match against a database maintained on the sanctioned list of individuals, entities, countries, vessels, etc.• To make a recommendation to block transaction should the transaction failed the Bank’s internal AML/CFT policy or where there appears any suspicion on the intended purposes of the transaction or where the transaction is not supported with properly documented evidence.• Oversee and motivates analysts for each workflow (payment filtering and Screening team) • Subject Matter Expert for PEPs • Providing line management for analysts, including performance management, coaching, and supporting hiring and training.• Distributing alerts based on risk prioritization to the team for review and authorizing closure of cases/alerts• Supervise proper investigation and disposal of alerts including Transaction Monitoring, PEP, Sanctions, and Group Compliance List alerts for identification of any potentially suspicious activity.• Involves in UAT, implementation, and enhancement of the AML system• Review and make recommendations on new transaction monitoring methodology on business or new delivery channels or new AML/CFT risk identifiers• Work with the policy and advisory team of AML/CFT unit on SOP for Transaction Monitoring, Payment Filtering, Sanction, and PEP and Mobile-Foreign Remittance alerts. • Performance Management/ Coaching/ Leadership training• Provide quality assurance checks on all alerts work by analysts. • Prepares periodic reporting on alerts to Senior Management• Assisting in the development and implementation of improvement plans with quality assurance personnel Show less