Mohamed Radwan , MBA

Experience

• 

  Aboul Fotouh Speranza

  Feb 2006 - Feb 2010

  Warranty / Service Advisor Engineer

  Responsible for warranty approvals for any spare parts Handles customer complaints within the bounds of my authority.• Managing the different repair operations• Check the capabilities and performance for the auto.• Prepare job analysis and documentation for the maintain Auto.• Responsible for keeping appointments and deadlines.• Responsible for securing regular customer relations• Responsible for communication between reception, parts department, workshop and Customers.• Responsible for the workshop’s parts turnover.• Responsible to promote parts & accessories sales.• Follow up with warranty departments due to keeping the customer warranty• Preparing for work orders for repair operations.• Check the capabilities and performance for the auto.• Prepare job analysis and documentation for the maintain Auto. Show less

• 

  Speranza-Alfotouh Automotive

  Feb 2010 - Feb 2014

  Senior Service Advisor Engineer

  Handles customer complaints within the bounds of my authority.• Managing the different repair operations• Check the capabilities and performance for the auto.• Prepare job analysis and documentation for the maintain Auto.• Responsible for keeping appointments and deadlines.• Responsible for securing regular customer relations• Responsible for communication between reception, parts department, workshop and Customers.• Responsible for the workshop’s parts turnover.• Responsible to promote parts & accessories sales.• Follow up with warranty departments due to keeping the customer warranty• Preparing for work orders for repair operations.• Managing the different repair operations• Check the capabilities and performance for the auto.• Prepare job analysis and documentation for the maintain Auto. Show less

• 

  Al-Futtaim Group Automotive - Honda Egypt

  Mar 2014 - Sept 2015

  Senior Service Advisor Engineer

  • Performing scheduled maintenance, receiving and verifying customer complaints for additional repairs and maintaining a connection between customers and workshop.• Understanding customer concerns while advising the required service or repair by both road testing and visually checking the vehicles.• Following the prescribed manufacturer's recommendations to advice the scheduled maintenance.• Informing customer about the cost of repair/service or any additional task and attaining their approval.• Informing the customers as and when the vehicle is ready to be delivered while ensuring the car delivery on time• Ensuring customer satisfaction and Increasing service centre productivity• Receive Customer Vehicles for Service and Repair Jobs• Able to provide detailed explanation on jobs to be carried out on vehicle• Raise Warranty approvals.• Conduct post service follow up to ensure customer satisfaction. Show less

• 

  Kasrawy Group

  Oct 2015 - Oct 2018

  Reception Manager
• 

  Kasrawy Group

  Jan 2019 - now

  • National Service Manager

    Feb 2024 - now

  • Service Manager

    Jan 2019 - Feb 2024