Experience

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  Fins swim america academy at wadi degla club

  Jun 2011 - Nov 2017

  I work as an assistant manager. I'm a supervisor with all responsibilities for admins in five branches, covering all the issues related to the swimming team Nakheel branch as well.My obligations covered the below as follows:● Serving 5000 customers monthly.● Leading 150 employees.● Following and reporting the work process and progress to top management.● Evaluating work progress according to the target plan● Calculating the salaries for coaches and admins.● Evaluation work of admins.● Providing monthly attendance sheets to coaches all teams.● Preparing all the events for competitions (winter/summer Cairo zone, spring Egypt cup, winter national champ).● Communicate with parents.● Link the club management with the Egyptian swimming federation.My main office work is being done by an international software created specifically for swimming clubs around the world (team manager) in connection with programs like Microsoft excel, word, and PowerPoint. Show less

  • Assistant Manager

    Sept 2012 - Nov 2017

  • Customer Service Administrator

    Jun 2011 - Sept 2012
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  Metlife

  Nov 2017 - Apr 2022

  I work as a Bancassurance team leaderMy obligations covered the issues as follows:● Identified operational issues and devised goals and plans to address them● Ensure accuracy and promptness of Applications/ Policy Requests logged in the administration system● Ensure accuracy of endorsement Pack● Authorize alteration applied on the system● Produce department activity reports● Ensure accuracy and promptness in follow up of applications/Policy requests● Ensure that the process flow between Individual administration and other departments is maintained● Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.● Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. Show less I work as a Bancassurance & DTC operation AdministratorMy obligations covered the below as follows:● Studying and processing the policy owner's requests based on rules and guidelines● Follow up on pending cases.● Taking UND decisions on the OL & P.A cases within the granted authority● Sending e-mails for the needed requirements to different distribution channels; if any.● Printing for the needed endorsements and correspondence.● Cross-checking for the completed requests.● Reviewing End of Day Report.● UAT Testing new projects (New Products or new enhancements) on OLAS.● Registering Mail in on Subsystem (OLAS system) & sending the mail to (RSTN) for scanning.● Continue to implement action plans based on Org. Health Survey to improve the initial results per Year. Show less

  • Bancassurance Operation Team Leader

    Apr 2021 - Apr 2022

  • Bancassurance & DTC Operations Administrator

    Nov 2017 - May 2021
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  Metlife egypt

  Apr 2022 - Oct 2024

  Process improvement & transformation

  I have been responsible for driving operational excellence and optimizing processes:• Initiated, executed, and monitored process improvement projects.• Enhanced quality, reduced costs, and increased productivity.• Led projects, achieved objectives, and coordinated vision and deployment planning.• Collaborated with finance and stakeholders to assess and report financial benefits.• Provided project updates, feedback, and reporting to management.• Demonstrated innovative problem-solving skills and commitment to operational excellence. Show less

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  Metlife

  Nov 2022 - now

  As a Robotics Process Automation (RPA) Engagement Lead at MetLife, I have effectively performed the following key responsibilities:• Established and enhanced Process Automation delivery capability, collaborating with Business Leaders.• Successfully delivered initial automated processes, maintaining high standards.• Managed operational process scheduling and implemented change management procedures.• Developed mechanisms for proactive tracking of business benefits.• Served as an escalation point for issue resolution and facilitated effective communication.• Smoothly transitioned RPA delivery and support deployments. Show less

  • Digital Transformation Analyst Specialist

    May 2024 - now

  • Robotics Process Automation Engagement Lead

    Nov 2022 - now