Experience

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  Gt fruitech pvt. ltd.

  May 2015 - Apr 2016

  System administrator

  Duties and ResponsibilitiesManage & troubleshoot the total I.T products like desktop, tablets, printer, and server. Manage the desktop related problems like formatting, printer sharing, heating Bios Update and outlook Configuration. Manage IBM Tower Server Model No- x330 M4, Configuration DHCP in 2003 and 2008 (R2) Server, Installing DNS in 2003 and 2008 (R2) server.Installing Active Directory in 2003 and 2008 (R2) server. Installing and updating the antivirus scanning the viruses. Installing Microsoft Dynamics Navision ERP. Show less

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  Sp sysnet - ict solution provider

  Sept 2016 - Feb 2017

  System and network engineer

  Work on Project (Arista Network Support) in BSE Limited (Bombay Stock Exchange)Duties and Responsibilities.Loge’s Monitoring with kiwi SYSLOG web Access V 1.6.0 Mounting Arista Switch Model 7150 Series 64 port. VLAN and Inter VLAN configure in Arista Switch Model 7150 Series 64 port. Basic configuration in Arista Switch, Patching, SFP, Post, and Hardening. Perform the systems & network-related technical work as per the requirements. Service delivery & Implementation. Post-sales support in systems & networks. Pre-Sales support wherever required. Create policy & procedures for operations and service delivery. Follow the company’s vision and mission objectives. Deliver services in an efficient manner to get excellent feedback from customers. Show less

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  Inveniolsi

  Feb 2017 - Dec 2022

  Senior system engineer

  Duties and Responsibilities.Installation, Configuration, and Administration of the Domain Controller, ADC Server, Active Directory, DNS Server & DHCP server (WIN 2003/2008R2/2012R2/2016 Server O.S). Implementation and Administration of UTM device like Sophos XG230, Cyberoam8 (25ing, 50ing &100ing) and security firewall Palo Alto. Manage Helpdesk tickets – Work on IT issues and make sure it meets SLA successfully with every ticket. SSL VPN related issues, Provide SAP Software Support as SAP GUI, NWBC, Eclipse, JDK, JRE and other SAP related issues and installation, Laptop related issues, Office 365/ Outlook/MS Teams. Expertise in Skype for Business/MS Teams 2010/2013/2016 clients as well. Day to day operational issues, related to the systems and networks. Installing the Operating system on the Server. (OS 2012 R2server, SUSE Linux) Server Monitoring. Ticket Raised on Server and Network support site (Dell, HP, CISCO, Cyberoam and act.) Implementation and managing Active Directory in on-Premise. Implemented Encryption for Laptop drives using Sophos Central Encryption. Preparation of detailed hardware and peripheral requirement with specification and get it approved by the Manager which would be later used by IT team for implementing the same. Deft in providing technical support for MS Windows OS, Laptop, desktop Conversant with executing operations of Installing and configuring computer systems and diagnosing hardware/software faults. Conversant with executing operations of Installing and configuring computer systems and diagnosing hardware/software faults. Documentation of issues and troubleshooting. IT asset inventory management. Show less

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  Hcltech

  Dec 2022 - Oct 2024

  Work on Project Tenet Health (United States Country of America)Duties and Responsibilities.Executes the key ITSM process tasks in adherence to corporate best practices. Good knowledge in incident life cycle from Incident identification till Incident Close. Prioritizing the Incidents based on the impact and urgency closing the no major Incident within the agreed SLA's. Following the correct escalation process for the major incidents both Functional escalation and hierarchical escalation. Monitoring of Severity 1 and Severity 2 tickets in incident ticketing systems to ensure all tickets are acted upon by various resolver teams. Basic and Medium complexity fault-related cases diagnose and/or repair by effectively utilizing software diagnostics and other network/product utility programs. Working knowledge of relevant technologies (e.g., Windows and Linux Platforms, voice and data Networks, LAN/WAN, IT infrastructure, etc.). Took ownership for the co-ordination, investigation, and documentation of Customer requests, issues and problems. Co-ordinate and promote effective functioning of problem management activities across all support teams. Responsible for prioritization of incidents ensuring the incidents are completed in a timely and high-quality manner. Working on Remote Session for the client Tenet Health USA. Provide the Support for Software Installation, Account Locked/Reset/Unlocked. Provide Support related to Office 365 Outlook/MS VISIO/Project/MS Teams. SSL VPN, Configuring new Laptop and Desktop. Show less

  • Subject Matter Expert

    Oct 2023 - Oct 2024

  • Senior Specialist

    Dec 2022 - Mar 2024
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  Echo managed services

  Oct 2024 - now

  Remote support specialist

  Specialties: Azure Administrator, Intune EMS, MDM, MAM. Microsoft Windows Servers, Computer Hardware, Endpoint Security, LAN, WAN, O365, Active Directory, DNS/DHCP, VMware Firewall Management.