Experience

• 

  Verizon

  Oct 2003 - Mar 2021

  • Was nominated for and completed LEAD Specialist program for aspiring managers in 2018• Actively listened to customers and sold solutions based on individual needs• Taught customers the best things about their products and built excitement abouthow they can improve their lives• Built relationships through great customer interactions, leading to trust and positivereferrals• Used knowledge and passion for technology to generate sales• Consistently looked for and capitalized on opportunities to assist peers with salesthrough peer coaching• Coached peers to stay aligned with district plays to ensure consistency with behaviors• Discussed business with consumer accounts to find opportunities for business accountgrowth• Acted as subject mater expert for coworkers and management for billing system processes Show less • #1 Ranked in Company (November 2015) *Based on PA metrics*• Credits Champion - Made sure team issue credits when appropriate, minimizing unnecessary cost to company ($0.43/Call 2015)• Ensured first call resolution and avoid unnecessary transfers to Tier 2 technical support by thoroughly troubleshooting issues (1.79% transfers to tech support - 2015)• Took high volume of customer calls about billing, equipment, and promotions• Used save tools to minimize line disconnects and churn (6.85% Disconnects/call - 2015) *Target - <9%*• Generated revenue by selling equipment, accessories, and features that fit customer needs• Created promoters by actively listening to customers and making the best recommendations based on individual need Show less • Performed Quality Assurance audits for calls/orders in Employee Phone Program department (1/1/13-10/1/13)• Maintained strong floor presence throughout the EPP department, always ensuring availability to take calls from reps with questions and escalations.• Assisted with training of EPP new hires in a classroom setting.• Served as Point of Contact to Supervisors and Team Facilitators in the Credit & Order Review department for EPP issues.• Facilitated classroom training to assist with on-boarding Credit Order Review reps to taking EPP calls and processing EPP orders. • Handled and resolved escalations handed down by supervisors Show less

  • Solutions Specialist

    Jul 2016 - Mar 2021

  • CRT Pro (Customer Retention Team)

    Apr 2016 - Jun 2016

  • Customer Pro

    Jan 2014 - Apr 2016

  • Coordinator - Employee Phone Program

    Nov 2011 - Dec 2013

  • Senior Rep - Employee Phone Program

    May 2008 - Nov 2011

  • Senior Credit Representative

    Oct 2003 - May 2008
• 

  Nerdbacon.com

  Jan 2014 - now

  Author/twitch director

  • Write reviews and news about the game industry• Maintain site presence, schedule, and host streams for NerdBacon's twitch channel• Organize charity events (St. Jude - PlayLIVE)• http://nerdbacon.com/writers/infiniteknife/

• 

  Charter communications

  Mar 2021 - now

  • Acquire new and add products to existing business via cold-calling within assigned territory• Seek out new businesses that have not yet established telecom services within assigned territory• Top-down sell product line, ensuring customer ends up with the right products that will help their business while maximizing revenue• Confidently share product knowledge and passion for technology to build customer excitement and quickly develop rapport• Maintain contact with customers through and after installation, ensuring expedient response to inquiries• Use networking to cultivate new business by way of referrals Show less

  • Senior Account Executive

    Mar 2022 - now

  • Business Account Executive

    Mar 2021 - Mar 2022
• 

  North valleys high school

  Feb 2024 - now

  Assistant baseball coach

  I am the Assistant JV Baseball Coach at North Valleys HS. It brings me great joy to pass on my knowledge of the game to these kids as they prepare for college and beyond.

• 

  Edward c reed high school

  Jun 2024 - now

  Assistant volleyball coach

  2024 marks my first season coaching Varsity Volleyball at Reed HS.