Kirk Larson

Experience

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  Secure Computing

  Apr 2000 - May 2002

  Technical Support Engineer, Firewall Division

  Provided technical support to network engineers, sales engineers, and system administrators who were diagnosing, repairing, installing or upgrading complex hardware and software products on Unix and Microsoft platforms. • Reproduced problems using customer-similar network environments.• Provided operational assistance, fixes, workarounds, and security advice.• Applied network and security knowledge in the areas of firewalls, VPNs, PPTP, DNS, SMTP, FTP, Telnet, routing, ACLs, NTP, Squid, authentication, web filtering, topology and backup and restore procedures. Show less

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  IBM

  Sept 2002 - Dec 2016

  Provided technical support and account management to Accountants, System and EP Administrators and internal Development, Sales, and Managers by diagnosing, repairing, installing or upgrading our applications on complex software and hardware products on Microsoft and Unix platforms. • Self-trained TM1 product line as role migrated from EP to TM1 and formal training was absent.• Attained high performance rating for contributions to Support team during annual reviews.• Resolved highest number of support calls on the team for 2015 of 720; reducing need for additional headcount.• Created highest number of Technical Documents on the team for 2015 of 150; reducing need for additional headcount and quicker resolution times. Show less Provided technical support and account management to Accountants, System and EP Administrators and internal Development, Sales, and Managers by diagnosing, repairing, installing or upgrading our applications on complex software and hardware products on Microsoft and Unix platforms. • Directed product improvements to Development as Product Champion of Enterprise Planning for North America; giving Development direct input from customers and Analysts.• Led training efforts to correctly document support tickets, follow troubleshooting best practices, review and provide feedback on Analysts’ backlogs and host 1-on-1 meetings as Team Lead; increasing overall Support quality and productivity for organization.• Led escalated customer issues intimately involving Support, Development, Sales and Management as Technical Lead; reducing resolution time and improving customer relations.• Attained highest individual performance rating for contributions to Support team as Support Analyst; reducing need for additional headcount.• Received several award for 100% Customer Satisfaction Surveys; increasing Customer Satisfaction for entire organization.• Championed customer's needs to internal teams and across product lines; generating higher profit margins for organization as member of Top Level Support Program.• Provided onsite customer support through site visits and national conventions.• Generated millions of dollars in Support revenue; increasing profit margin for entire organization.• Resolved highest number of support calls on the team year over year; reducing headcount costs to meet customer's needs. Show less

  • Product Champion, Team Lead, Technical Lead, & Senior Support Analyst

    Jan 2002 - Dec 2016

  • Technical Support Analyst, TM1 Division

    Jan 2014 - Jun 2016

  • Product Champion and Technical Support Team Lead- Enterprise Planning Division

    Sept 2002 - May 2016
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  Maple Lake Fire Dept

  Jan 2014 - now

  Firefighter, EMT and Treasurer
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  PMsquare

  Jun 2016 - Jul 2016

  Business Analytics Professional

  TM1 Model Building, Installation, Configuration and Troubleshooting.

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  Hennepin County Medical Center

  Jul 2016 - now

  Emergency Medical Responder- US Bank Stadium
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  Allina Health

  Aug 2016 - Apr 2023

  Emergency Dept Medical Tech

  EMT in the Allina Health ER Department of Buffalo, MN.

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  City of Maple Lake, MN

  Nov 2016 - Jan 2020

  City Councilman
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  3M

  Jan 2019 - Jun 2023

  Product Manager, Continuous Improvement Data & Application Team

  Led a Highly Productive Technical Team that Created, Released, & Evolved a Microsoft (MS) Power Platform that functioned as a Continuous Improvement (CI) Ecosystem Recording over 1.7 Billion (USD) in Savings on 17k Projects for 8k Leaders across the Global 3M Enterprise. The CI Ecosystem included Azure Cloud SQL DataBases, Power Applications, Multi-tier Power BI Reports, Power Automated Outlook Flows, Planner Task Prioritization, SharePoint Libraries and MS Forms. Repeated Software Lifecycles for applications including Project Documentation and Savings, Lean Six Sigma Certifications, Division and Area Target Savings, Feedback\Defect Management, End User Support Ticketing System, and Project & Performance Management Functionality. Team Priorities were Data Integrity, Availability, Enterprise Standardization, User Experience, Automation, Global User Adaptability & Proactivity.Technical:MS Power App Application, Power BI Reporting and Database Architect Expertise and VisionDesigned End to End Environment, System and Application Level Solutions to Both Address Corporate Concerns and Explore Deeper Questions within Multiple DatasetsMigrated 20+ Year Old Java Application to MS Canvas Power App with Zero DowntimeDeployed Multiple 20+ Year Old On-Premise SQL Servers to Azure Cloud with Min. DowntimeFocused on User XP and Leverage Native Tools to Facilitate Global Self-Service FunctionalityImproved Process Data Flow and Leveraged Common Data Points to Lower User Cycle TimeLeadership: Developed Team Members’ Professional, Technical and Interpersonal Skill SetsRoutinely Presented New CI Ecosystem features to Global, Department and Individual AudiencesLed Daily Team Meetings & Contributed to Weekly Leadership Team HuddlesVerified all Improvements are Aligned with Corporate Priorities, Results, & BudgetInsured Quality Software Life Cycle Releases through Rigorous Testing and Documentation Show less