Hope Mwangi

Experience

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  Costwise Electricals Ltd.

  Mar 2021 - Nov 2022

  Executive Management Assistant

  In my attempt to gain practical professional experience throughout university, I have been working at Costwise Electricals Ltd., and SME in the electrical supplies industry, whereby I got to work different roles and gain different skills, as described below:Sales and Marketing Intern • Devised a customer feedback system which enabled the company to redesign some of it’s processes and refine it’s customer service.• Coordinated the implementation of the newly introduced ERP system and training of employees.• Managed customer records and utilized that information to maintain long term customer relations.Cashier and Accounting Assistant • Remodeled the cash management and tracking system to aid in transparency and accountability.• Investigated cash management loopholes that management needed to be aware of. • Managed debtor accounts and introduced documented credit terms accordingly. Show less

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  United Nations Academic Impact

  Aug 2021 - Nov 2021

  Millennium Fellow

  Leadership program presented by the United Nations Academic Impact and MCN. Selected out of 25,000+ applicants. Over the semester, I led the Uji Project, feeding 150 students with a cup of porridge a day, which saw a tremendous improvement in the children’s learning ability throughout the 6 months of the project. Got to moderate and deliver a speech on SDG 2: Zero Hunger, during one SDG conversation hour session. Engaged in multiple webinars including one with Ron Cordes, of the Cordes Foundation, on social entrepreneurship. Show less

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  Strathmore University

  Oct 2021 - Oct 2022

  Academic Senate Member

  At the academic senate, we tackle any academic-related issues faced by Strathmore University students. The senate also works towards presenting opportunities to the student body to network, learn and grow, through the events and conferences organized.

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  A.P. Moller - Maersk

  Jan 2023 - Jun 2023

  Customer Experience Intern

  • Analyse import and export concerns as raised by clients and communicate possible solutions to managers• Upselling by converting containers to be cleared inland, directly increasing revenue margins by • Deliver superior customer service of my 8 customer portfolio, through customer relationship management

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  Visa

  Sept 2023 - now

  • Analyst, Visa Consulting and Analytics

    Sept 2024 - now

  • Associate Analyst, Visa Consulting and Analytics

    Sept 2023 - Sept 2024