Inaam Ul Haq Rizvi

Experience

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  Continental Automotive Brake Systems (I) Private Limited

  May 2015 - Jul 2015

  Intern

  Assisted in the manufacturing of TMC (Tandem Master Cylinder), Caliper Housing,Caliper Anchors, etcAssisted in the assembly of various parts of the braking system used in 4-wheelersmanufacturers such as FORD, MARUTI SUZUKI

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  Time Of Sports

  Apr 2016 - Jun 2016

  Business Development Manager

  As a part of a startup, I was involved in various aspects of the business, including marketing, acquiring new business opportunities, managing operations, and more. The dynamic nature of the work was invigorating.Successfully managed the Indian Fitness Festival in 2016 and organized the boxing event.

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  Accenture in India

  Aug 2016 - Aug 2021

  Software Engineer

  Contributed to the successful deployment of SAP MM and SD (OTC) solutions for SAP ECC 6.0 and S/4HANA, ensuring adherence to project timelines and quality standards.Conducted comprehensive end-user training sessions, resulting in improved system adoption rates and higher user satisfaction.Analysed and resolved issues reported by users on service management tools like ServiceNow and BMC Remedy, maintaining quick resolution turnaround times.Worked on standard orders & purchase orders to deal with issues related to routes, transit time, shipment cost documents as part of SAP-OTM integration.Maintained calendar IDs and holidays for various regions as part of annual maintenance in OTM.Created/maintained Purchasing Info Records, Source List, PR, RFQ, PO, Contracts and Scheduling Agreements.Received training on Micro Focus UFT tool and conducted automation testing for Ariba Upstream (PR-->RFQ-->Contract).Collaborated with cross-functional teams to gather business requirements, analyse process gaps, and design solutions leveraging IDOCs and workflows to enhance operational efficiency and data integrity.Facilitated regular meetings with stakeholders, ensuring continuous alignment with stakeholder needs and requirements. Show less

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  Lloyds Banking Group

  Oct 2022 - now

  Customer Support Advisor

  Assisting customers by resolving inquiries and issues promptly to ensure positive outcomes and maintain customer satisfaction.Conducting comprehensive training sessions for recruits on personal banking products and credit cardsCollaborating with the Team Manager to facilitate daily operations and resolving team inquiries.