Cousteau Wraing

Experience

• 

  CIBC FirstCaribbean International Bank

  Jan 1997 - Sept 2001

   • Resolve branch system issues and provide guidance to minimize recurrence.• Monitor and manage bank financial systems within the branches and environment.• Record and report weekly on all issues that occurred within the banking environment.• Work along with I.T., Corporate, Retail, and other departments to ensure that all new systems and procedures provide the required impact.• Manage projects aimed at stabilizing the environment.  • To manage all changes in the banking environment to minimize customer impact.• Read technical manuals, conferred with users, or conduct computer diagnostics to investigate and resolve problems or provide technical assistance and support.• Maintained detailed records of daily support activities and resolutions.• Helped users via telephone to diagnose and triage problems.

  • Incident Management Specialist

    Oct 1999 - Sept 2001

  • Problem/Change Management Officer

    Jan 1997 - Oct 1999
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  FirstCaribbean International Bank

  Jun 2001 - Aug 2008

  Credit Officer

  • • Analyzed customer credit feasibility according to established standards and company policy.• Conduct annual reviews of the client company's financial health and position.• Manage a portfolio of 150 -200 Corporate clients.• Recommend products and services to improve client portfolio.• Pursue an annual sales target of $17M.• Maintain KYC, AML, and other risk protocols.

• 

  RBC

  Aug 2008 - Oct 2010

  Finance & Mortgage Specialist

  • Build and manage a portfolio of 400 – 600 retail/mortgage clients.• Identify the risk level and feasibility of granting loans based on standard calculations.• Improve customer service issues with products, services, and systems.• Identify opportunities to cross-sell products and services.

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  Atlantis Bahamas

  Jun 2021 - now

  Hotel Manager
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  Access Accelerator

  Jul 2021 - now

  Business Analyst