Elizabeth Billie

Experience

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  Arusha District Council

  Jul 2020 - Oct 2020

  Human Resources and Administrative officer

  As a Human Resources officer, my responsibilities included but not limited to; • Spearhead the end-to-end employee lifecycle, encompassing recruitment, onboarding, performance management, and offboarding procedures. • Champion the development and implementation of HR policies and procedures, consistently adhering to prevailing labor laws and regulations. • Maintain an accurate repository of employee records, meticulously tracking attendance and efficiently managing payroll operations. • Collaborate with cross-functional teams to design and facilitate training and development initiatives aimed at augmenting employee skills and enhancing organizational performance. • Nimbly address employee relations matters, harness conflict resolution skills, and proficiently navigate sensitive concerns to foster a harmonious work environment. • Remain vigilant to evolving HR trends and best practices, harnessing them to continually optimize HR processes.As an Administrative Officer my responsibilities included but not limited to; • Exemplify proficiency in overseeing daily administrative tasks, inclusive of managing office supplies, equipment maintenance, and facilities oversight. • Orchestrating intricate travel arrangements, meetings, and events constitutes a core facet of my administrative proficiency. • Methodically craft, organize, and manage internal documentation, reports, and presentations that serve as essential organizational resources. • Routinely navigate a plethora of correspondence, phone calls, and emails, adeptly directing them to their pertinent recipients. • Collaborate with management in budgetary oversight, meticulously tracking expenses, and maintaining comprehensive financial records. • Uphold unwavering compliance with administrative policies and procedures, ensuring organizational efficiency and adherence to best practices. Show less

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  CI Group Ltd

  Jul 2022 - Nov 2023

  Client Services Representative

  As a dedicated Client Service Representative, my role was to serve as the primary point of contact between the company and its valued clients. My responsibilities included but were not limited to; • Client Engagement: I proactively engaged with clients through various communication channels, including phone, email, and chat, to provide accurate information, address inquiries, and offer solutions. • Issue Resolution: Leveraging my problem-solving skills, I identified client issues, investigate root causes, and collaborate with internal teams to implement effective resolutions promptly. • Product Knowledge: I continuously updated and maintained a deep understanding of the company’s products and services, enabling me to provide informed recommendations and support tailored to each client’s unique requirements. • Relationship Building: By fostering strong client relationships, I contributed to client retention and satisfaction. I actively listen to their feedback, concerns, and suggestions, making them feel valued and heard. • Documentation: I maintained comprehensive and accurate records of client interactions, inquiries, and resolutions, contributing to a well-organized and efficient client service database. • Client Feedback: I played a pivotal role in collecting and relaying client feedback to relevant departments, enabling the company to continuously enhance its products, services, and overall customer experience. Show less

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  Tips Investment Group

  Mar 2024 - Jun 2024

  Social Media Manager

  - Content creation and management: Creating engaging and relevant content across platforms including texts, images, videos and infographics.- Social Media Strategy Development: Implement social media strategies aligned with business goals, including audience targeting, content planning and campaign execution.- Platform and Community Management: Managing various social media platforms including Instagram, twitter, snapchat, TikTok etc.

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  Saracen Marketing Group

  Jun 2024 - now

  Media Planner

  - Strategic planning and research: market research to understand target audiences, develop digital media strategies, staying updated with industry trends. Audience targeting and segmentation.- Campaign Development: Creating and implementing media plans across various platforms, Digital & traditional. Selecting appropriate channels and platforms to reach target audience effectively.- Media Buying and Negotiation: Purchasing media ad space and ensuring optimal placement, managing relationships with media vendors to secure the best deals and placements.- Performance Analysis and Reporting: Tracking and analyzing campaign performance using analytics tools. Generating detailed reports on campaign metrics, including reach, engagement, conversions, and ROI. Show less

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  Afroventures Tours & Safaris

  Mar 2025 - now

  Digital Marketing Specialist

  - Identifying market and consumer trends through data analysis.-Researching consumer trends and opinions to inform marketing strategy.-Designing social media proposals for business opportunities.-Analyzing complex research and representing data through graphics.-Prepare marketing presentations and proposals.-understanding customer satisfaction and loyalty.-Managing social media platforms, websites and / or company blogs.