Chitra Yadav

Experience

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  Wipro Ltd. - India

  Oct 2011 - Feb 2015

  Project Engineer

  PROFILE SUMMARY: • Been part of Development support team to resolve the incidents raised from Prod Bugs.• Analysed and fixed the defects raised by the QA team and the Client• Served as project engineer and managed to work on various technologies including java,oracle, UNIX based technologies.• Worked software quality tester as part of unit testing.• Worked in Incident Management - and resolved P1 and P2 incidents.

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  Altisource Technology

  Feb 2015 - Dec 2019

  Senior Software Engineer

  PROFILE SUMMARY:• Providing L2 support in application/product support on AWS Cloud environment.• Complete ownership of Release/Change Management of Global Software Engineer Platform.• Troubleshooting/Root Cause Analysis of any Service Request/Incident/Problem/Task non-standard case and interaction with 3rd level for resolution within defined Service Operation processes (SLA). • Part of the SWAT & SWARM team to provide L2 & L3 support for J2EE Applications.• Experience on working with infrastructure projects[ On Prem to Cloud migration projects, part of DR activities, basic script writing for Monitoring ] • Familiar and expert in Incident Management, Change Management, Problem Management. Show less

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  Itron, Inc.

  Jan 2020 - now

  Technical Support Specialist