Experience

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  Computer systems inc.

  Sept 2007 - May 2008

  Service tech

  -Inbound help desk calls-Training in repairing HP printers by replacing maintenance kits and other repairs-Troubleshooting through remote software to fix client computer problems, and drove to locations to meet with clientele to fix network, computer, and printer problems-Remotely monitor the statuses of networks, computers and printers-Restoring any data from failed drives or accidental client hard drive reformats

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  Aos

  Jul 2008 - Sept 2008

  Service desk

  Remote into internal and external clients’ workstation to help resolve any issues that included: basic network setup, VPN, email setup, workstation cleanup and optimization, resolving MSO2003 questions and inquiries.

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  Erickson solutions group

  Nov 2008 - Nov 2010

  Client support - mobile tech

  -Driving to various locations to implement technology, planning or troubleshooting any and all desktop, network, printer and server issues that may occur, and being able to handle help desk calls either in the office, at home, or on the road-Communicate with administrators and owners of companies to plan for their future technology needs and resolve any existing problems-Log on to the client’s servers for routine network administration using Active Directory and Exchange within Windows Server 2003 and would setup and configure workstations to fit dynamic network environments-Designed remote software for companies that wanted to easily remote into their internal staff’s workstation to resolve basic problems-In charge of data recovery for failed hard drives after various Windows failures and accidental formats-Update client website content and design basic websites for future clients Show less

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  Eframe

  Jun 2010 - Oct 2010

  Service desk

  -Managed a wide variety of networks, servers, workstations, and other devices to ensure the stability and quality of a technology infrastructure for outside clients-Daily use of server 2003-2008 technology and remote implementation gives me the systems management tools to maintain and plan for future growth for more than 500 companies around the nation-Built remote software that does not require installation on end user’s PC and that does not require a tunnel to the main server-Setup local user accounts and manage mail systems using Exchange and Blackberry management tools-Specialized in providing end-user disaster data recovery that had not been previously backed up Show less

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  Velociti inc.

  Oct 2010 - Mar 2011

  Installation tech

  -Travel to client locations around the country and world to survey, install, and configure data networks-Find the best wire routes, run data wire, terminate data and fiber, build data cabinets, and survey wireless signals for maximum coverage-Detailed report and send it to my project managers daily

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  Creighton university

  Apr 2011 - Jan 2014

  Csa ii - service desk

  -Handling inbound calls exclusively from faculty and staff who are wanting to resolve an IT issue or to have answered any inquiries they might have in regards to IT or Telecommunications-Managing campus web cams and repositioning them remotely, while documenting any new changes-Organizing the presentation and presenting our new Division of IT website to teach faculty and staff it's new features and ease of use-Developing a knowledge forum specifically for our service desk technicians and field technicians to exchange ideas in new processes and procedures-Designing mascot logo for our new open-source ticketing system using OTRS-Composing music for the creative media department-Taking after hours calls in rotation of other coworkers Show less

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  Woodmen of the world

  Jan 2014 - Jun 2014

  Helpdesk analyst

  Taking calls from home office, state office and field reps to troubleshoot issues with any and all of their work related technologies, delegating to proper departments if beyond scope of work.

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  Kiewit

  Nov 2014 - now

  Video/audio productionLive Streaming eventsEvent production coordination BASIS Administration for SAP systems. Data transports, SAP printer configurations, and system maintenance.

  • Multimedia Producer

    Feb 2017 - now

  • SAP Basis Administrator

    Jul 2016 - Feb 2017

  • Kiewit Support services - Tier 1

    Nov 2014 - Jul 2016