Lois Lobley

Experience

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  Blue Cross and Blue Shield of Maine

  Jan 2005 - Dec 2005

  Manager, eCommerce (EDI) Business Development and Provider Servicing

  Managed provider recruitment for migration to EDI submission of claims, submission metrics and EDI provider servicing.Managed HIPAA compliance strategy planning and execution, resulting in on schedule achievement of compliance.

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  Anthem, Inc.

  Jan 2006 - Apr 2015

  Managed $28M project portfolio budget to within 3% of target and up to 24 project manager direct reports. Reduced member abrasion and increased calls to member self-service options by directing project managers in delivery of 18 releases that provided 97 customer service desktop enhancements.Retired customer service desktop system, migrating 265 customer service agents to the Go Forward application and 498 portal agents to the Help Desk solution.Negotiated agreement between Business and IT stakeholders to prioritize customer service desktop system enhancements above new functionality, increasing focus on long-term goals.Oversaw project delivery for customer service application rewrite, including migration of 1.6K users to the new application, upgrading functionality and managing change to avoid a 9% budget overrun.Negotiated alignment of 2 customer call center speech analytic projects into single cohesive effort, enabling enterprise portfolio funds to be re-allocated to additional work.Improved process for implementing off-shore provider call centers through creation of Call Center Sourcing Playbook, providing re-usable and efficient call center implementation process. Show less

  • IT Director / Staff VP Execut5ion

    Jan 2012 - Apr 2015

  • IT Director Program and Project Management

    Jan 2006 - Dec 2011
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  Anthem, Inc.

  Jan 2016 - now

  SR. Program Manager – FEP Portfolio Management Team Lead

  Advisor to 6 individual contributors accountable for Budget Management, Initiative Portfolio Management, Portfolio Resource Planning and Vendor ManagementCompleted quarterly forecast, identifying and reconciling an issue which was inaccurately showing significant budget variances for FEP. Supported resources in evolving resolving vendor management function and vendor performance challenges.Established effective relationships with the Enterprise PMO, Planning Team and Finance organizations to proactively address FEP interests.Mentored resources in communication messaging, presentation development and Enterprise relationship management.Formulated vision for incorporation of two Portfolio Management support resources, managing role development and resource transition. Show less